need help to configure sandbox cloud

[mulbzh]

Hello and sorry for my english,

I want to enable sanbox fortigate cloud, i have licence. When, i enable forti sandbox cloud, i have this message : unreachable or not authorized

I am witih multi VDOM, i enable sandbox on GLOBAL VDOM and this alert is on global VDOM. But when i active this functionnality on antivirus profile on external VDOM it seems working.

I found this command on documentation : 'diag test app forticldd 3' that say : 'Active APTServer status: unknown'

i can ping from global and root : service.fortiguard.net, update.fortiguard.net and guard.fortinet.net
i can ping APT server

i don't understand where it is blocking... maybe because it try to connect trough root VDOM because it is VDOM management

1 have 3 VDOM : external - root - internal

thanks for help

[Jean-Philippe_P]

Hello mulbzh, 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible. 

Thanks, 

[Jean-Philippe_P]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[mulbzh]

Ok thanks, i complete my post.

I have also trouble with 'central management', it can't connect i am sure about configuration. I configured to set external VDOM on interface for 'central management'.

And same as sanbox, when i ping to external IP use for sandbox or central management, i can see request in traffic log (i can see ping) but there no requests to this IP except ping. don't understand why