Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
security_sharezone
New Contributor

modem usb and usb drive not recognized

I have a fortigate 60d firmware 6.0.4 but I can't make the modem or a usb flash drive work for the log store.   the command fnsysctl cat /proc/bus/usb/devices   show   Bus=02 Lev=02 Prnt=02 Port=00 Cnt=01 Dev#= 7 Spd=480 MxCh= 0 D: Ver= 2.10 Cls=00(>ifc ) Sub=00 Prot=ff MxPS=64 #Cfgs= 2 P: Vendor=12d1 ProdID=1f1e Rev= 1.02 S: Manufacturer=Vodafone (Huawei) S: Product=Vodafone (Huawei) S: SerialNumber=0123456789ABCDEF C: #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr= 2mA I: If#= 0 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=(none) E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=125us C:* #Ifs= 3 Cfg#= 2 Atr=a0 MxPwr= 2mA I: If#= 0 Alt= 0 #EPs= 1 Cls=02(comm.) Sub=0e Prot=00 Driver=(none) E: Ad=82(I) Atr=03(Int.) MxPS= 16 Ivl=2ms I: If#= 1 Alt= 0 #EPs= 0 Cls=0a(data ) Sub=00 Prot=02 Driver=(none) I: If#= 1 Alt= 1 #EPs= 2 Cls=0a(data ) Sub=00 Prot=02 Driver=(none) E: Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms E: Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms I: If#= 2 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=(none) E: Ad=83(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms E: Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=125us  

SHR-FTG-01 # diagnose sys modem 
The modem state is 1, poll rate is 300.
The modem is not active.

 

SHR-FTG-01 # diagnose sys modem external-modem 
External modem vendor: <unknown>
External modem vendor id: 0000
External modem model : <unknown>
External modem product id: 0000

 

SHR-FTG-01 # diagnose sys modem query 
USB status: Disconnected
manufacturer: 
model: 
IMEI number: 
SIM state: Unknown
service status: Unknown
signal level: 0/4
network name: 
network type: unknown
location area code: 
active profile(AT&V):

 help me please :(

0 REPLIES 0
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors