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Masti
New Contributor

macOS Sonoma VPN error

 

Hello,

 

I downloaded forticlient 7.0.7 for macOS. I installed the application, gave permission to fortitray, to fcvse, etc. to absolutely everything I had to give permission. The login interface appears, but I can't activate the VPN from my macbook. When I click on toggle vpn, it does not activate. Any solutions?

 

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System: Sonoma 14.2.1

  

18 REPLIES 18
AEK
Honored Contributor II

Hello

Did you configure your VPN connection parameters? (VPN GW, port, ...)

Did you try telnet vpn-gw on the target port?

AEK
AEK
Masti
New Contributor

I haven't configured anything, only what was installed automatically. Can you help me with this? I got this MacBook for work, and if I can't figure things out, I'll return it...

AEK
Honored Contributor II

First you need to contact your remote VPN administrator and ask him for the VPN configuration, i.e.: gateway, port, credentials.

Then just follow this example to configure your VPN client.

https://docs.fortinet.com/document/fortigate/6.2.15/cookbook/215051/connecting-from-forticlient-vpn-...

AEK
AEK
Quint021
Staff
Staff

Good Day, 

 

Per the release notes, forticlient 7.0.7 does not support Sonoma.

Try with 7.0.10 | 7.2.2 or 7.2.3

https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/471180/product-integration-...

Masti
New Contributor

I changed the version, I installed, I gave all the permissions, the same. i can't connect vpn. when I click on bifanu it does not connect.

 

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Quint021

Hello,

For further review, the configuration would have to be reviewed against what is configured on the firewall and logs would be required on the fortigate. 

 

Are you using FQDN or an IP address for the connection? If it is FQDN, confirm it is resolving correctly and try with the IP.


In the meantime, if you can export forticlient logs then we can review and that may provide further information but it may be a configuration issue.

Masti
New Contributor

Hei,

 

I think is a IP address.

 

You can find the logs here https://we.tl/t-wuUSYtW7hw 

 

 

the problem is that i can't activate the vpn button

 

 

Umer221
Staff
Staff

Hi @Masti ,

 

Go through the following article which is specifically related to macOS Sonoma:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-TIP-Unresponsive-FortiClient-issues-duri...

 

Masti
New Contributor

do the same, I can't select on the vpn button

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