macOS FortiClient VPN Failure

[cdoggyd]

I have numerous macOS users (including myself) who can connect to my Fortigate VPN using FortiClient 7.x. However, one user is having issues. When she tries to connect, it just spins. I had her export the FortiClient logs, and I noticed something interesting in the servctl.log file:

20220106 12:29:25.132 [servctl:INFO] FCTServiceController:105 received register request from servid 256 (vpn client) with pid 56512. Total registered services = 6
20220106 12:29:54.417 [servctl:EROR] FCTServiceController:958 Failed to open file /Library/Application Support/com.apple.TCC/TCC.db

The TCC.db keeps track of application privileges. I had the user to go System Preferences > Security & Privacy > Privacy > Full Disk Access and check the boxes next to fctservctl2 and FortiClient. Then, I had her restart. I really thought that would fix the problem, but it didn't.

You guys have any other ideas?

[Krzysztof111]

I have the same problem on macOS. I checked version 7.0.2 on Windows 11 and I got a message that FortiClient should be updated. The same problem was with version 7.0.1 in August 2021.

[Krzysztof111]

You can see that the problem with the update still occurs, however, after uninstalling Forticlient and reinstalling, I was able to connect to the VPN

[cdoggyd]

I uninstalled and reinstalled twice already, but that didn't help. This user is experiencing the issue with 7.0.2.

[Krzysztof111]

FortiClient_7.0.2.0069_macosx.dmg ( 262mb - 2021-11-02 17:11:15 )
https://support.fortinet.com/Download/FirmwareImages.aspx   - "Select product" -Forticlient (no FortiClientMac)

I downloaded the version above again and uninstalled forticlient from it, restarted the computer and reinstalled from the same dmg. Maybe you have another case. My macos is a macbook pro 14 arch-arm.