mac OSX forticlient Login error. Internal error. Save auth token failed

[SysCo]

Hello,

I installed forticlient on

MAC OSX Monterey 12.6.1

I installed forticlient : 7.0.7.0245

I allowed access to the full disk for FortiClient.app

I allowed the application in Security et confidentiality -> general

I removed the client and installed it again.

But I keep getting this error : Login error. Internal error. Save auth token failed

Here are some logs :

20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [GET] "/remote/info"
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:215 ApiEncMethod: 0
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:217 ApiRemoteAuthTimeout: 30
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:219 ApiServerSalt: 159e4d93
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:220 flag: 1247
20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [GET] "/remote/login"
20221026 16:09:34 [FortiTray:INFO] sslvpn.cpp:328 Send authentication request
20221026 16:09:34 [FortiTray:DEBG] vpnconnection.mm:255 Request: [POST] "/remote/logincheck"
20221026 16:09:35 [FortiTray:INFO] sslvpn.cpp:525 Authentication passed
20221026 16:09:35 [FortiTray:DEBG] vpnconnection.mm:429 Stop process.
20221026 16:09:35 [FortiTray:DEBG] vpnconnection.mm:473 Cancel http. http task is running: No
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:1742 Notification: Cancel input
20221026 16:09:35 [FortiTray:INFO] sslvpn_bridge.mm:118 Login failed. Error: 2. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:1564 Notification: Login error. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:INFO] VpnManager.swift:673 VPN disconnected because of error: Login error. Internal error. Save auth token failed
20221026 16:09:35 [FortiTray:EROR] sslvpn_bridge.mm:616 Failed to get auth token.
20221026 16:09:35 [FortiTray:DEBG] sslvpn_bridge.mm:558 VPN session wait until finished

Thanks a lot for your help.

Best regards

[distillednetwork]

Did you also grant access to fctservctl?

https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/223986/special-notices

You should also be able to put the Fortilclient into debug mode and run it again and look at the output.  It may provide some additional clues.

[SysCo]

I added fmon2.app which was missing. I already had fctservctl2

I loggin options, log level is grey out on information, cannot change it

Thanks for your help

But I still have the same issue.

[distillednetwork]

you should be able to change it but need to hit the lock icon, i think in the top right.

[SysCo]

Sorry but I don't see the lock

[distillednetwork]

Are you connected to an EMS server?  It might be locked out there then.  

[SysCo]

I don't have more logs. still the same message.

I really don't know what to do.

Thanks for your help

[LeadTogether]

This helped me.  I added all of the services the article mentioned, plus "CredentialStore", restarted the MacBook, and it fixed it.