loading FortiGate firmware image using TFTP Failed

[Younes_ez]

Hello everyone,

I have FortiGate 60D with no firmware installed, I'm trying to load the firmware image using TFTP, but it's failed.

Find Bellow the screenshot.

Can you help me solve this issue.

Best Regards

Younes

[younes_10]

there is an option to ping as you can see bellow on the menu 

[P]: Set firmware download port.
[D]: Set DHCP mode.
[I]: Set local IP address.
[S]: Set local subnet mask.
[G]: Set local gateway.
[V]: Set local VLAN ID.
[T]: Set remote TFTP server IP address.
[F]: Set firmware file name.
[E]: Reset TFTP parameters to factory defaults.
[R]: Review TFTP parameters.
[N]: Diagnose networking(ping).
[Q]: Quit this menu.
[H]: Display this list of options.

[Toshi_Esumi]

Ok, I never noticed that option. Then, why it was showing a non-physical port name in the screen?

[Younes_ez]

because I'm using a port from the hardware switch.

[Toshi_Esumi]

I thought it had to be an individual physical port like WAN1, WAN2, DMZ, etc. Try using the default port wan1.

[Younes_ez]

Yes sir I tried all Port it's the same, Do you think it's the Firewall machine that blocked the transfer?

[Toshi_Esumi]

If you're talking about a different FW between the 60D and the TFTP server. Of course it should be able to block something. But I would assume you should be able to see that in the log or sniffing at the box if you have access to.

Toshi

[Younes_ez]

no, I'm talking about the Windows Firewall, the laptop is directly connected to the 60D.

[Toshi_Esumi]

Then you can run Wireshark to see it. I always take down Windows Defender though when I use my laptop for testing.

[Younes_ez]

Ok, I will test that.

[Younes_ez · Accepted solution]

After contacting the support, they proceed by changing the device with RMA.