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Created on ‎11-17-2007 05:30 AM

how to do warm boot

FGT800 MR4 patch 4 there was a power failure followed by an Internet link failure this morning. we got the FGT800 up and running when we before the Internet link. then we noticed that our anti-spam and webfiltering licenses are showing us expired although the license is up to 12/24/2007. problem is i don' t want to do a cold boot of the FGT800. is there a way to restart just the failed services much like it can be done with Windows' services?
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11 REPLIES 11
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Created on ‎11-17-2007 06:17 AM

same problem here.. FG60 3mr5 edit: FG call center DOWN just opened a case on their site Web Filtering Expired AntiSpam Expired but I renew it months ago...
3274
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Created on ‎11-17-2007 06:32 AM

edit2: reboot doesn' t change the states of theses services I still got the problem
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Created on ‎11-17-2007 07:05 AM

edit 3 been able to contact phone support... had to gave my name and phone #, seem they try to get infos about the problem they will call me back..
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rwpatterson
Valued Contributor III
In response to

Created on ‎11-17-2007 07:16 AM

Have the same issue. http://support.fortinet.com/forum/tm.asp?m=33238&p=1&tmode=1&smode=1

Bob - self proclaimed posting junkie!
See my Fortigate related scripts at: http://fortigate.camerabob.com

Bob - self proclaimed posting junkie!See my Fortigate related scripts at: http://fortigate.camerabob.com
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Created on ‎11-17-2007 07:51 AM

service up now !!! about total 3h down
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rwpatterson
Valued Contributor III
In response to

Created on ‎11-17-2007 09:13 AM

I am still down! EDIT: Rebooted and the services returned.

Bob - self proclaimed posting junkie!
See my Fortigate related scripts at: http://fortigate.camerabob.com

Bob - self proclaimed posting junkie!See my Fortigate related scripts at: http://fortigate.camerabob.com
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RindlisE
New Contributor

Created on ‎11-17-2007 02:14 PM

A restart will not fix your problem! You have to open a Ticket and wait... a looong time. To fix the global desaster in the meen time you must remove your protection profiles until Fortinet will process your Ticket! Regards Erich
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rwpatterson
Valued Contributor III
In response to RindlisE

Created on ‎11-17-2007 03:17 PM

Wrong. They did something in Forti-land that corrected the problem. Users are happy, as am I!!

Bob - self proclaimed posting junkie!
See my Fortigate related scripts at: http://fortigate.camerabob.com

Bob - self proclaimed posting junkie!See my Fortigate related scripts at: http://fortigate.camerabob.com
3274
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Created on ‎11-17-2007 10:09 PM

i went home and came back this morning with all services enabled. so this thing is global.
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