fortiswitch showing offline

[Staphisco]

Hi

I'm setting up a new fortigate and fortiswitch.  Actually upgrading from 100e 100f.  we are able to convert fine and 100f is working fine. the network is on hardware switch and contains the dhcp.  we have about 40 users connected to the fortiswitch and are actively getting internet and dhcp from fortigate is working.  The issue is fortiswitch is showing offline although all ports are on.  We tried everything from ntp ect....but nohing is working.

Also when I do troubleshoot on fortiswitch i get the following  "Failed to fetch registration information"

Any idea?

Thanks

[esalija]

Hi @Staphisco ,

Please try to change the parameters below:

config system fortiguard

    set fortiguard-anycast disable
    set protocol udp
    set port 8888
end

After the change run the command and reboot the FortiCloud Process.

# diagnose de reset

# diagnose de consol time enable

# diagnose de app update -1

# diagnose de enable

# execute update-now

Please check the KB for more details - https://community.fortinet.com/t5/FortiSwitch/Technical-Tip-How-to-fix-Failed-to-fetch-registration/...

https://community.fortinet.com/t5/FortiSwitch/Troubleshooting-Tip-Failed-to-fetch-status-error-with-...

Best regards,

Erlin

[Staphisco]

hi,

and thank you for your response.  I'm remote so Am i going to loose connection if I try this?

Also is there a way to make sure the switch as like a dummy switch such as passthrough?

[esalija]

Hi @Staphisco ,

Thank you for the answer.

No worry, the commands will change only the communication between FortiGate and  FortiGuard Servers and take the last updates.

Best regards,

Erlin

[esalija]

Hi @Staphisco 

Please can you confirm that the FortiGate and the FortiSwitch are under the same account?

Best regards,

Erlin

[Staphisco]

yes they are

[esalija]

Hi @Staphisco 

Thank you for the response.

Is FortiSwitch connected to the FortiLAN Cloud?

If yes, please check the connection from the FortiSitch to the FortiLAN cloud with the below commands:

# get system flan-clou

# get system flan-cloud-mgr connection-inf

For more details check the KB - https://community.fortinet.com/t5/FortiSwitch/Troubleshooting-Tip-Fix-FortiSwitch-showing-as-offline...

Best regards,

Erlin