fortios 5.6 take long time to apply changes

[Ahmad_Hashem]

I have 2 Fortinet gateway. One of them has aproblem. When I add  a new policy, It takes 4 hours to apply changes. What Can I do?  

[Dave_Hall]

Need more info on problem. 

What fgt model and 5.6.x firmware is on it.

How many existing policies are there - are we talking about a few dozen to a couple hundred?

If using the GUI, what web browser (and version) are you using. are you having the same problem using other web browsers?

How long has the fgt been online? What is the CPU/memory usage/sessions like?  Does this problem happen after a fresh reboot?

Are you on the same local network as the fgt or outside trying to access the fgt?

Is local logging enabled on the fgt? Have any logging enabled for UTM/firewall features? 

Does the system logs show anything for possible issues?

from the CLI, check the crash log by typing the following:

diag debug crashlog get

[Ahmad_Hashem]

I appreciate answering me.  FGT60E

1- firmware v5.4.4,build6003  (GA). I cannot download the firmware to update to a newer version. If you will recommend updating the firmware, I will need help to download newer version.

2- Number of Policies: 7 policies 3- Always chrome browser Version 81.0.4044.138 (Official Build) (64-bit) (latest version) . another browser not tested 4- CPU usage 2%. Memory Usage 53%. Uptime: 198 days 5- I am outside the local network and ssh access to fortigate 6- How can I check if there is logging enabled or not for UTM features?  7- System log says nothing about that 8- diag debug crashlog get Rk9SVP94nATBUQqAIAwA0P9OMfw3nCWCVJfoBEtFhFrgtPP3njXWaOM0LmAx4BoQ YTPOezxAIvHg2veHmEpuIL3t6hwxZhG4X0qVCxD3qr/ahkCiThdJntX0CyAjFHON TKwMLDHNK8hMsQVZBTHYMQxugEJyRmJeemqKgoahprVCUWpxSWJRCciy8vyi7NSi YiUugADCMJ9K7gYIIFRzTajuboAAwjCfSu4GCCBUc02p7m6AAMIwn0ruBgggZHON rAwsrIzNqepugADCNN+SKu4GCCBUcw2pHt4AAYRhPpXCGyCAUM0F5RsDqrobIIAw zaeOuwECCNVcE6q7GyCAMM03ooq7AQII1VxTqrsbIIAwzaeOuwECCNlcY3D6o667 AQII03zquBsggFDNhaQ/arobIIAwzTemirsBAgjVXOqnb4AAwjSfOuENEECo5lI/ fQMEEKb51HE3QADBzTVRMDAA1Qsm1E0nAAGEaT510glAAKGaS/18CRBAmOZTJ7wB AgjVXOrXOwABhGk+ddwNEECo5lI/XwIEEKb51HE3QAChmkv9fAkQQJjmU8fdAAGE bK4hDdI3QABhmk8ddwMEEKq51K93AAII03zquBsggFDNNaG6uwECCNN86pSDAAGE aq4p1d0NEECY5lPH3QABhGwusD9iSe30DRBAmOZTJ50ABBCquYZUD2+AAMI0nzrh DRBAqOZSP18CBBCm+dRxN0AAoZprYkZtdwMEEKb51HE3QAChmmtKdXcDBBCm+dRx N0AAIZsL7I9Q3d0AAYRpPnXcDRBAqOYaUd3dAAGEaT513A0QQKjmUj99AwQQpvnU cTdAAKGaS/30DRBAmOZTx90AAYRsrgkN6h2AAMI0nzr1DkAAoZoLyjdGVHU3QABh mm9CFXcDBBCquUZUdzdAAGGaT510AhBAqOaaUN3dAAGEaT51whsggFDNNaW6uwEC CNN86rgbIICQzTWlQfoGCCBM86njboAAQjWX+ukbIIAwzaeOuwECCNVc6qdvgADC NJ867gYIIFRzqZ++AQII03zquBsggJDNNQOPg5lQ1d0AAYRpvjlV3A0QQKjmQtpr 1HQ3QABhmm9KFXcDBBCquUZUdzdAAGGaTx13AwQQqrkmVHc3QABhmk8ddwMEEKq5 plR3N0AAYZpPHXcDBBCyueY0SN8AAYRpPnXcDRBAqOZSP30DBBCm+dRxN0AAoZoL qReo6W6AAMI034wq7gYIIFRzqZ++AQII03zqhDdAACGba0GDdQUAAYRhvokBVdwN EECo5lI/XwIEEKb51AlvgABCNdeI6ukbIIAwzadO+gYIIFRzqV/vAAQQpvnUCW+A AEI115Tq4Q0QQJjmUye8AQII2VxLaH+Emu4GCCBM86njboAAQjWX+ukbIIAwzaeO uwECCNVc6tc7AAGEaT513A0QQKjmUj99AwQQpvnUcTdAACGZa2gA7KQBo5Kq7gYI IEzzqbOeDSCA0My1AJVT1HQ3QABhmk+dfhpAAKGaa2RB7XQCEECY5lMnnQAEEKq5 JlR3N0AAYZpPHXcDBBCquaZUdzdAAGGaTx13AwQQsrmG4PRHXXcDBBCm+dRxN0AA oZprRPV8CRBAmOZTJ18CBBCquSZUdzdAAGGaTx13AwQQqrmmVHc3QABhmk8ddwME ELK54Hl/I+q6GyCAMM2njrsBAgjVXOrXOwABhGk+ddwNEECo5lI/XwIEEKb51HE3 QAChmkv9fAkQQJjmU8fdAAGEai718yVAAGGaTx13AwQQsrnGNEjfAAGEaT513A0Q QKjmUj99AwQQpvnUcTdAAKGaC2n3UNPdAAGEab4FVdwNEECo5lI/fQMEEKb51Alv gABCNhe0KNHKgLrrCgACCNN86qwrAAggNHOpnk4AAgjTfOqkE4AAQjXXiOruBggg TPOp426AAEI1l/r5EiCAMM2njrsBAgjVXFOquxsggDDNp467AQII2VxTGqRvgADC NJ867gYIIFRzqZ++AQII03zquBsggFDNpX76BgggTPOp426AAEI1FzK/U5KRqpCd mZMDdE9KYmpufp5CZrGCflJmnn5BZVpyemaKFdCGxJLSYluDCgMugABCM4HqPgcI IEzzqeNzgABCNtcM1KMxoK67AQII03zquBsggFDNpX7OBgggTPOp426AAEI1l/o5 GyCAMM2njrsBAgjVXEiPhpruBgggTPOpM6ILEECo5ppS3d0AAYRpPnXCGyCAkM01 tzIyoLa7AQII03zqhDdAAKGaa0x1dwMEEKb51HE3QAChmmtKdXcDBBCm+dRxN0AA IZtrYWVAdXcDBBCm+dRxN0AAoZkLXjlATXcDBBCm+dTpMQEEEKq51M+XAAGEaT51 whsggFDNpX6+BAggTPOp426AAEI1F5RvLKjqboAAwjSfOu4GCCBkcy3B+Ya67gYI IEzzqeNugABCNdeI6u4GCCAM842os2IIIIBQzTWmursBAgjDfCq5GyCAUM2lfvoG CCAM86nkboAAQjPX0MrAnMQeE0AAIZkATAbUzyEAAYRhPpV8DhBAaOYCaxbqjlEC BBCm+dRpUQIEEKq51M/ZAAGEYT6VwhsggFDNpX7OBgggDPOp5G6AAEI1l/o5GyCA MMynkrsBAgjZXENozUJNdwMEEIb5RtQ5GwkggFDNNaK6uwECCMN8KoU3QAChmmtM dXcDBBCG+VQKb4AAQjXXlOruBgggDPOp5G6AAEI214gG6RsggDDMp5K7AQII1Vzq p2+AAMIwn0ruBgggVHMh5Ss13Q0QQJjmU6enBxBAqOZSP30DBBCG+VQKb4AAQjbX mAbpGyCAMMynkrsBAgjVXOqnb4AAwjCfSu4GCCBUc6lffgMEEIb5VHI3QAChmmtK 9XwJEECY5lMnXwIEENxcU/CZYlQPb4AAwjCfSuENEEBo5oL3aFLT3QABhGk+dUYE AAII1VwjqqcTgADCNJ864Q0QQKjmUr/eAQggTPOpk74BAgjVXOrnS4AAwjSfOu4G CCBkcw2h/W1quhsggDDNp467AQII1Vzqp2+AAMI0nzruBgggVHOpn74BAgjTfOq4 GyCAUM2lfvoGCCBM86njboAAQjbXiAbpGyCAMM2njrsBAgjNXKqf8QkQQJjmU+cM FoAAQjWX+vkSIIAwzadOeAMEEKq51M+XAAGEaT513A0QQKjmQvoj1HQ3QABhmk8d dwMEELK5sP4INd0NEECY5lPH3QABhGquEdXdDRBAmOZTJ18CBBCqucZG1HY3QABh mk8ddwMEEKq5plR3N0AAYZpPHXcDBBCyuSZWBlR3N0AAYZpPHXcDBBCquUZUdzdA AGGaTx13AwQQqrnUT98AAYRpPnXcDRBAqOZSP30DBBCm+dRxN0AAIZtrSoP0DRBA mOZTx90AAYRqLiT9UdPdAAGEaT51zkwACCBUc0Hpj7pnaAEEEKb51DlDCyCAUM01 pbq7AQII03zquBsggJDNNQOnP+q6GyCAMM2njrsBAgjNXAtq76UECCBM86kzzw0Q QKjmGlE9vAECCNN86oQ3QAChmkv9fAkQQJjmU8fdAAGEai718yVAAGGaTx13AwQQ srnmNMiXAAGEaT513A0QQKjmUj99AwQQpvnUcTdAAKGaS/30DRBAmOZTx90AAYRq LvXTN0AAYZpPHXcDBBCyuRbQdg813Q0QQJjmU8fdAAGEZq6llQF16x2AAMI0nzp7 QAECCNVc6rcHAQII03zqtAcBAgjVXGOquxsggDDNp467AQII1VxTqrsbIIAwzaeO uwECCNlcSxrkS4AAwjSfOu4GCCBUc6mfvgECCNN86rgbIIBQzaV++gYIIEzzqeNu gAA=