fortigatet ddns didn't send any data

[AEmad]

Dears,

I have fortigate ddns is working fine in my country, but I tried to open fortigate from another country using my ddns link (xxxx.fortiddns.com) and it doesn't want to open and give me the following message

This page is not working right now

xxxx.fortiddns.com didn't send any data

ERR_EMPTY_RESPONSE

althoug I can ping on it without any problem.

Do you have ideas?

[abarushka]

Hello,

I would recommend to sniff traffic "diagnose sniffer packet any 'host <IP address of the remote user>' 6 0 a" on FortiGate side while trying to access the FortiGate. It will help to narrow down the issue.

[VinayHM]

Hi @AEmad 

Please check is there any geo block and take the sniffer and debug flow on the firewall to narrow down the issue.

Regards

[AEK · Accepted solution]

Hello

If you can ping but can't access WebUI then https access might be disabled on the FGT's wan port.

On the other hand know that it is very unsafe to open management access on WAN.

[AEmad]

I will check and feedback you