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kinmun
New Contributor II

forticlient for iOS not working

we have users using IOS reported not able to access LAN and DMZ segment.

the same user tested his profile on a macbook and everything works fine.

what else is need to configure the forticlient for IOS ?

our firmware on the fortigate is 5.2.1

 

14 REPLIES 14
Christopher_McMullan

Yes, to clarify, it's only FortiClient which would not allow you to create a tunnel connection. You can use the built-in IPSec client in iOS to connect to a FortiGate appliance. In OS 5.2, the FortiGate can even do most of the work for you behind the scenes if you opt for the wizard.

Regards, Chris McMullan Fortinet Ottawa

kinmun
New Contributor II

I m trying to setup the IPSec for IOS but there is always this error,

is this normal?

 

Christopher_McMullan

I can't see clearly from the summary lines why Phase 1 negotiations are failing.

 

Can you provide diagnostic output, or screenshots showing the details from one of those log messages?

 

diag debug reset

diag debug enable

diag debug application ike -1

<attempt to connect to the VPN, then...>

diag debug reset

diag debug disable

Regards, Chris McMullan Fortinet Ottawa

Simpalm
New Contributor

kinmun wrote:

we have users using IOS reported not able to access LAN and DMZ segment.

the same user tested his profile on a macbook and everything works fine.

what else is need to configure the forticlient for IOS ?

our firmware on the fortigate is 5.2.1

 

Thanks for sharing such a valuable post. I must say its quite informative. Keep posting such articles. www.simpalm.com 

ayushinwizards
New Contributor

To troubleshoot the issue with FortiClient on iOS not being able to access the LAN and DMZ segments, please consider the following steps:

 

  1. FortiGate Firmware:

    • Consider upgrading FortiGate firmware (5.2.1 is outdated).
  2. FortiClient Configuration:

    • Verify correct settings on FortiClient iOS, matching MacBook.
  3. iOS Version:

    • Ensure iOS device runs a supported version.
  4. Network Connectivity:

    • Confirm proper internet connectivity; check device security settings.
  5. Logs:

    • Collect and analyze logs from FortiClient (iOS) and FortiGate.
  6. Security Policies:

    • Review FortiGate policies; ensure they allow iOS traffic.
  7. Authentication and Permissions:

    • Confirm user permissions on FortiGate; check authentication settings.
  8. Fortinet Support:

    • If issues persist, contact Fortinet support for assistance.

Hope, this step will resolve your issue

 

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