faild upgrade

[MustphaBassim]

Hello Dears

i am trying to upgrade my FortiSIEM from 6.1.2 to be 7.0.1 but i got the following error

MON_ROLE=phMonitorSupervisor
set python symlink to python2 using alternatives...
Version string Pattern Match Passed
AppServer is not reachable from super. Restarting AppServer. This can take a few minutes...
There is no such domain directory: /opt/glassfish3/glassfish/domains/domain1
Command restart-domain failed.
AppServer is still not reachable even after restarting it. Aborting Upgrade...

anyone could help me plz since i was on version 7 before go to 7.0.1 but the upgrade faild the support team gauid me to do factoryrest but also it is faild

Bests

[ede_pfau]

Frankly, a support call to FTNT is your best option. As FortiSIEM is not exactly a widespread product, you will get a savvy supporter quickly. Work with him to find the root cause, I'm sure they can fix it.

If you like, tell us what the problem was after you resolved it. Thanks.

[churden]

If anyone else is having this issue, i found that using "sudo su" before running the "sh upgrade.sh" command worked (i.e. don't use "sudo sh upgrade.sh" use "sudo su" then "sh upgrade.sh").

[infotechh]

Yes this worked! thank you! now please update the upgrade doc's haha

[giuse9107]

HI,

I tried, but it doesn't work.the error is "AppServer is still not reachable even after restarting it. Aborting Upgrade..."

Here are the commands entered on the FortiSIEM 2000G (version 7.1.3)

 cd FSM_Upgrade_All_7.1.4_build0177

screen -S upgrade

sudo su

sh upgrade.sh

can you help me

thanks

[FortiSardinas_FTNT]

The command works for me. (see code section), I had the same error

FortiSIEM AppServer is not reachable from super. Restarting AppServer

But I am going from 7.2.0 to 7.2.1
https://docs.fortinet.com/document/fortisiem/7.2.1/upgrade-guide/505373/upgrading-to-fortisiem-7-1-x...

cd /opt/upgrade
cd FSM_Upgrade_All_7.2.1_build0241
screen -S upgrade
sudo su
sh upgrade.sh

Explorer this Tech Note, https://community.fortinet.com/t5/FortiSIEM/Troubleshooting-Tip-Deploying-app-server-fails-with-java...

If not, as recommended, reach out to TAC