esetting a lost Admin password on Fortiswitch

[RAGB]

Hi

I am trying to reset a Admin lost password on a  FortiSwitch-224D-FPOE v6.4.7

I have been following de maintainer guide lines of the Fortigate with no luck

https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD44562

any advice?

Tks in advance

[nnair]

Dear,
may I know what is the error that you are getting when accessing maintainer window?
Please share the screen shot of the issue.