enable to install connectors on my fortisoar

[khalilbouzaiene1]

I am currently working on integrating FortiGate with FortiSOAR and facing an issue while installing the FortiGate connector.

• FortiSOAR Version: [7.6.2]

• FortiGate Version: [7.0.0]

• Environment: VM (CentOS/RHEL base)

When I try to install the FortiGate connector using the following command:

sudo yum install cyops-connector-Fortinet-FortiGate

I get the following error:

Errors during downloading metadata for repository 'fsr-app':
- Curl error (28): Timeout was reached for https://repo.fortisoar.fortinet.com/7.6.2/fortisoar/x86_64/repodata/repomd.xml [Connection timed out after 30000 milliseconds]
Error: Failed to download metadata for repo 'fsr-app': Cannot download repomd.xml

an other think that i tried it  is when i google 'repo.fortisoar.fortinet.com' i get web page contain repository . 

I have already tried the following:

1. Verified network connectivity (ping to 8.8.8.8 and 1.1.1.1 works).

2. Edited /opt/cyops-integrations/.env/pip.conf to point index-url to https://repo.fortisoar.fortinet.com/connectors/deps/simple/.

3. Increased timeout and retries in pip.conf.

4. Still facing the same issue — connector installation fails with repo connection timeout.

Could you please advise if:

• There is a known issue with the repository repo.fortisoar.fortinet.com?

• Or if there is an alternate method (manual connector package installation or offline method) to install the FortiGate connector?

Thank you in advance for your support.

Best regards,
FortiSOAR FortiGate 

[khalilbouzaiene1]

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