duplicate license fortianalyzer

[ash79]

Hi,

I've been trying to get a vm (on vmware Esxi) for analysis up and running for a week now, but I keep getting a duplicate license error.

I have already tried the solutions found in the community, but they did not work.
I would like to point out that I created a new account and installed only one vm, so it is not possible that there is a duplicate.

Fortinet support told me to write here.
I report the info of the vm when is start:

Connected
Fortilog  diag debug vminfo
VM license is valid.
fds_code: 0

Type: Trial
Licensed GB/Day: 1
Max devices: 3
Management IP: 0.0.0.0
Serial Number: FAZ-VMTM24015036
VM UUID: f0af2342-5836-ee19-1d02-a27e876d21e6

and this after 5 minutes:

Fortilog  diag debug vminfo
VM license is valid.
fds_code: 0
Validation: Duplicate License
Expired in : 6 days 23 hours 52 minutes

Type: Trial
Licensed GB/Day: 1
Max devices: 3
Management IP: 0.0.0.0
Serial Number: FAZ-VMTM24015036
VM UUID: f0af2342-5836-ee19-1d02-a27e876d21e6

Fortilog 

Can someone help me?

Thanks.

[adambomb1219]

Support told you to come to the community?  You need to ask customer care.  I would also ask your Fortinet sales/account team for assistance.  No one on the community can see the backend details of Fortinet's license repository.