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firdausi12
New Contributor III

dsn=4.0.0, stat=Deferred: Connection timed out with outlook-com.olc.protection.outlook.com.

firdausi12_0-1676476797610.png

 

Hello Team,

Please i need help from someone on how to resolve this issue.

 

Regards,

Firdausi

 

FN
FN
2 REPLIES 2
distillednetwork
Contributor III

The best thing to start with is to run a packet capture on the destination IP and look to see if you are actually receiving a response from the server on the WAN side.

 

You can also run a diag debug flow trace to monitor that traffic and see what the fortigate is doing with it.

 

Outside of those two steps, opening a TAC case would be a good step as well.

firdausi12
New Contributor III

OK, Thank you

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