Please i need help from someone on how to resolve this issue.
The best thing to start with is to run a packet capture on the destination IP and look to see if you are actually receiving a response from the server on the WAN side.
You can also run a diag debug flow trace to monitor that traffic and see what the fortigate is doing with it.
Outside of those two steps, opening a TAC case would be a good step as well.
OK, Thank you
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