FG-601E and FOS 7.0 GA.
To list image dia fdsm fds-update command is not working.
(global) # dia fdsm fds-update
Timed out.
Appreciate your advise on how I resolved this issue. TIA :)
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If your firewall has a valid contract then it may have an issue communicating with FortiGuard. Either fix the communication issue or try again in a while.
Hi @AEK
The Firewall has a valid contract and check the FortiGuard connectivity.
# execute ping guard.fortinet.net
PING guard.fortinet.net (12.34.97.71): 56 data bytes
--- guard.fortinet.net ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
# execute ping service.fortiguard.net
PING guard.fortinet.net (208.184.237.61): 56 data bytes
--- guard.fortinet.net ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
# execute ping update.fortiguard.net
PING fds1.fortinet.com (173.243.138.71): 56 data bytes
--- fds1.fortinet.com ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
I think this may contribute to why the command dia fdsm fds-update is not working.
Im currently looking into this article.
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Unable-to-connect-to-FortiGuard-serv...
Hi Marty
Does your WAN interface have a private IP address plus a secondary public IP address?
Hi Marty,
Please run the following command
diagnose fdsm fds-update
diagnose fdsm image-upgrade-matrix
diagnose fdsm image-list
--> Reference: https://community.fortinet.com/t5/FortiGate/Technical-Tip-The-Common-Error-or-Warning-Messages-which...
diagnose debug rating
# config global
(global) # dia fdsm fds-update
Timed out.
(global) # diagnose fdsm fds-update
Timed out.
(global) # diagnose fdsm image-upgrade-matrix
Result=Error.
(global) # diagnose fdsm image-list
Result=Error.
# diagnose debug rating
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