hi guys, we've got an error on updating ffdb database on our FortiGate. our device (FG400E - forios 7.0) is in an isolated part of our network and we have to update it manually. when I run the command for (ffdb update database) it says: "command fail. return code 49". would you please tell me what exactly this error means? thanks.
The issue can be reproduced, and the reason due to FFDB hang in error status or
The parsing process may take a long time (up to about 30mins dependent on the model), and within that timeframe, it will not be updated on GUI.
If another ffdb try to load within that timeframe, validation will fail and the error will be given.
The issue has been fixed in 7.2.1. Tested in lab and was able to load ISDB package file using TFTP successfully.
For validation to fail, it is caused by one of the following: - package ffdb_app format version is wrong - package ffdb_map format version is wrong - ffdb_app and ffdb_map do not have the same format - package platform is wrong - an internet service database is already in the process of parsing
Kindly try the below before executing TFTP: execute internet-service refresh/Reboot the FGT
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