command fail. return code 49

[Forti_New]

hi guys,
we've got an error on updating ffdb database on our FortiGate.
our device (FG400E - forios 7.0) is in an isolated part of our network and we have to
update it manually. when I run the command for (ffdb update database) it says:
"command fail. return code 49".
would you please tell me what exactly this error means?
thanks.

[sferoz]

Good Day,

The issue can be reproduced, and the reason  due to FFDB hang in error status or 

The parsing process may take a long time (up to about 30mins dependent on the model), and within that timeframe, it will not be updated on GUI.

If another ffdb try to load within that timeframe, validation will fail and the error will be given.

The issue has been fixed in 7.2.1. Tested in lab and was able to load ISDB package file using TFTP successfully. 

For validation to fail, it is caused by one of the following:
- package ffdb_app format version is wrong
- package ffdb_map format version is wrong
- ffdb_app and ffdb_map do not have the same format
- package platform is wrong
- an internet service database is already in the process of parsing

Kindly try the below before executing TFTP:
execute internet-service refresh/Reboot the FGT

Thanks.

[usednet_llc]

I have Fortigate 92D with 6.2.11

This platform can't support 6.4.x, 7.0.x, 7.2x

I have already reboot, refresh and other dances... It's not working 

[yoohj]

Please check the attached settings below.
If the setting is not "full",
It is suspected that some DBs fail and generate errors.

config system global
  set internet-service-database [version]
end

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Configuring-and-checking-the-Internet-Serv...

[usednet]

We have 6.2.11, not 7.0.x or 7.2.x

[SecurityNotification]

For internet service DB only, I get the same error on IOS 6.2.12 and 6.2.15, the solution which worked with me for multiple devices was:
 1- Backup configuration file.

 2- downgrade IOS to 6.2.0 or 6.2.2.

 3- Update internet service DB manually via TFTP.

 4- Restore configuration file.

This works for internet service DB, but it doesn't work for the other DB (Antivirus, etc), and get other error.

[SecurityNotification]

I forget upgrading IOS again step.