This is indicating the address is in the User Safe list not the System Safe list.
The User can add things to their safe list manually (via the spam portal - Preferences > AntiSpam Management > Block/Safe List) or depending on the settings, can be auto populated by outgoing emails (via the user spam portal - Preferences > AntiSpam Management > Add outgoing email addresses to Safe list).
Dr. Carl Windsor Field Chief Technology Officer Fortinet
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