cannot receive activation code via SMS

[morris]

I bought 10 Foritoken licenses then assigned to 10 users. I set all user received the activation code via SMS. Only 8 Users got it. for the remain 2 users, i changed to other phone number that had received before, still couldn't get any SMS. Is there any limitation of sending code via SMS?

Model : FortiWiFi 60e

Firmware version : v5.4.1build5578

[xsilver_FTNT]

It depends on what SMS Gateway do you use. If default FortiGuard, then you would need SMS license, which is basically pre-paid credit for SMS messaging through FortiGuard. You can set and use alternative SMS Gateway (on FortiOS that one is email-2-SMS type of GW only, FortiAuthenticator handle also other types). Another alternative is switch to email as delivery method.

In case of FortiGuard is used, then check .. exec fortiguard-message info .. and pay attention to 'SMS max allowed:" which should be non zero if you want to be able to pass SMS through FortiGuard.