authentication page failure of FortiWiFi 50E

[swmar]

Dear all,

we have an issue with the authentication page ( the login page ) of FortiWiFi 50E.

it was well working for long time, however suddenly the customer started to complain that the login page is not coming.

in the log i noticed that webfilter log is more than 95%. i have cleared it but still getting the same issue.

we have one server directly connected to the fortiwfi, if i ping from the server to the firewall i have noticed some ping drop.

may we have a performance issue, and how can we confirm it. 

we have around 200 desktop PC, and all of them going to internet through the firewall using FSSO.

in addition to them we have around 50 wifi user who are encountering the authentication page issue.

not all of them concurrently connected to internet, and we have cpu around 30 and Ram 35.

Please advise, and your fast response is highly appreciated.

Best regards,

[ede_pfau]

No direct clue but...which FOS version is running? Would you try and upgrade to v5.4.4?

Besides, does that behavior change after a reboot of the FGT? That would hint at some corruption of the SSO daemon.

In the console window, can you run "di de cr r" and post the output here?

[swmar]

thanks for your reply, and please find below output of crash log:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2017.03.18 11:12:10 =~=~=~=~=~=~=~=~=~=~=~= FWF # diagnose debug crashlog r 1: 2017-03-05 18:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 2: 2017-03-05 20:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 3: 2017-03-05 20:13:23 <00145> scanunit=manager str="Success loading anti-virus database." 4: 2017-03-05 22:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 5: 2017-03-05 22:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 6: 2017-03-06 00:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 7: 2017-03-06 00:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 8: 2017-03-06 02:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 9: 2017-03-06 02:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 10: 2017-03-06 04:13:17 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 11: 2017-03-06 04:13:17 <00145> scanunit=manager str="Success loading anti-virus database." 12: 2017-03-06 06:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 13: 2017-03-06 06:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 14: 2017-03-06 08:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 15: 2017-03-06 08:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 16: 2017-03-06 10:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 17: 2017-03-06 10:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 18: 2017-03-06 14:13:16 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 19: 2017-03-06 14:13:16 <00145> scanunit=manager str="Success loading anti-virus database." 20: 2017-03-06 16:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 21: 2017-03-06 16:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 22: 2017-03-07 00:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 23: 2017-03-07 00:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 24: 2017-03-07 02:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 25: 2017-03-07 02:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 26: 2017-03-07 04:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 27: 2017-03-07 04:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 28: 2017-03-07 06:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 29: 2017-03-07 06:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 30: 2017-03-07 08:13:14 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 31: 2017-03-07 08:13:15 <00145> scanunit=manager str="Success loading anti-virus database." 32: 2017-03-07 10:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 33: 2017-03-07 10:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 34: 2017-03-07 12:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 35: 2017-03-07 12:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 36: 2017-03-07 14:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 37: 2017-03-07 14:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 38: 2017-03-07 16:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 39: 2017-03-07 16:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 40: 2017-03-07 18:13:44 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 41: 2017-03-07 18:13:44 <00145> scanunit=manager str="Success loading anti-virus database." 42: 2017-03-07 20:13:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 43: 2017-03-07 20:13:23 <00145> scanunit=manager str="Success loading anti-virus database." 44: 2017-03-07 22:13:27 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 45: 2017-03-07 22:13:27 <00145> scanunit=manager str="Success loading anti-virus database." 46: 2017-03-08 00:13:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 47: 2017-03-08 00:13:28 <00145> scanunit=manager str="Success loading anti-virus database." 48: 2017-03-08 02:13:27 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 49: 2017-03-08 02:13:27 <00145> scanunit=manager str="Success loading anti-virus database." 50: 2017-03-08 06:13:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 51: 2017-03-08 06:13:23 <00145> scanunit=manager str="Success loading anti-virus database." 52: 2017-03-08 08:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 53: 2017-03-08 08:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 54: 2017-03-08 12:13:16 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 55: 2017-03-08 12:13:16 <00145> scanunit=manager str="Success loading anti-virus database." 56: 2017-03-08 14:14:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 57: 2017-03-08 14:14:20 <00145> scanunit=manager str="Success loading anti-virus database." 58: 2017-03-08 16:13:32 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 59: 2017-03-08 16:13:32 <00145> scanunit=manager str="Success loading anti-virus database." 60: 2017-03-08 18:13:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 61: 2017-03-08 18:13:26 <00145> scanunit=manager str="Success loading anti-virus database." 62: 2017-03-08 20:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 63: 2017-03-08 20:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 64: 2017-03-08 22:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 65: 2017-03-08 22:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 66: 2017-03-09 02:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 67: 2017-03-09 02:13:23 <00145> scanunit=manager str="Success loading anti-virus database." 68: 2017-03-09 04:15:33 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 69: 2017-03-09 04:15:33 <00145> scanunit=manager str="Success loading anti-virus database." 70: 2017-03-09 06:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 71: 2017-03-09 06:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 72: 2017-03-09 08:02:09 the killed daemon is /bin/pyfcgid: status=0x0 73: 2017-03-09 08:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 74: 2017-03-09 08:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 75: 2017-03-09 10:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 76: 2017-03-09 10:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 77: 2017-03-09 12:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 78: 2017-03-09 12:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 79: 2017-03-09 14:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 80: 2017-03-09 14:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 81: 2017-03-09 16:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 82: 2017-03-09 16:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 83: 2017-03-09 18:13:17 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 84: 2017-03-09 18:13:17 <00145> scanunit=manager str="Success loading anti-virus database." 85: 2017-03-09 20:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 86: 2017-03-09 20:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 87: 2017-03-09 22:13:33 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 88: 2017-03-09 22:13:33 <00145> scanunit=manager str="Success loading anti-virus database." 89: 2017-03-10 00:13:39 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 90: 2017-03-10 00:13:39 <00145> scanunit=manager str="Success loading anti-virus database." 91: 2017-03-10 02:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 92: 2017-03-10 02:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 93: 2017-03-10 04:14:47 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 94: 2017-03-10 04:14:47 <00145> scanunit=manager str="Success loading anti-virus database." 95: 2017-03-10 06:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 96: 2017-03-10 06:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 97: 2017-03-10 08:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 98: 2017-03-10 08:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 99: 2017-03-10 10:13:25 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 100: 2017-03-10 10:13:25 <00145> scanunit=manager str="Success loading anti-virus database." 101: 2017-03-10 12:13:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 102: 2017-03-10 12:13:29 <00145> scanunit=manager str="Success loading anti-virus database." 103: 2017-03-10 14:13:24 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 104: 2017-03-10 14:13:24 <00145> scanunit=manager str="Success loading anti-virus database." 105: 2017-03-10 16:13:38 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 106: 2017-03-10 16:13:39 <00145> scanunit=manager str="Success loading anti-virus database." 107: 2017-03-10 18:13:59 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 108: 2017-03-10 18:13:59 <00145> scanunit=manager str="Success loading anti-virus database." 109: 2017-03-10 20:13:24 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 110: 2017-03-10 20:13:24 <00145> scanunit=manager str="Success loading anti-virus database." 111: 2017-03-10 22:13:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 112: 2017-03-10 22:13:26 <00145> scanunit=manager str="Success loading anti-virus database." 113: 2017-03-11 00:13:42 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 114: 2017-03-11 00:13:42 <00145> scanunit=manager str="Success loading anti-virus database." 115: 2017-03-11 02:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 116: 2017-03-11 02:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 117: 2017-03-11 04:14:30 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 118: 2017-03-11 04:14:30 <00145> scanunit=manager str="Success loading anti-virus database." 119: 2017-03-11 06:13:25 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 120: 2017-03-11 06:13:25 <00145> scanunit=manager str="Success loading anti-virus database." 121: 2017-03-11 08:13:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 122: 2017-03-11 08:13:18 <00145> scanunit=manager str="Success loading anti-virus database." 123: 2017-03-11 10:13:16 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 124: 2017-03-11 10:13:17 <00145> scanunit=manager str="Success loading anti-virus database." 125: 2017-03-11 12:13:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 126: 2017-03-11 12:13:27 <00145> scanunit=manager str="Success loading anti-virus database." 127: 2017-03-11 14:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 128: 2017-03-11 14:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 129: 2017-03-11 16:13:24 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 130: 2017-03-11 16:13:24 <00145> scanunit=manager str="Success loading anti-virus database." 131: 2017-03-11 18:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 132: 2017-03-11 18:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 133: 2017-03-11 20:13:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 134: 2017-03-11 20:13:22 <00145> scanunit=manager str="Success loading anti-virus database." 135: 2017-03-11 22:13:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 136: 2017-03-11 22:13:21 <00145> scanunit=manager str="Success loading anti-virus database." 137: 2017-03-12 00:13:24 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 138: 2017-03-12 00:13:24 <00145> scanunit=manager str="Success loading anti-virus database." 139: 2017-03-12 02:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 140: 2017-03-12 02:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 141: 2017-03-12 04:13:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 142: 2017-03-12 04:13:27 <00145> scanunit=manager str="Success loading anti-virus database." 143: 2017-03-12 06:13:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 144: 2017-03-12 06:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 145: 2017-03-12 08:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 146: 2017-03-12 08:13:20 <00145> scanunit=manager str="Success loading anti-virus database." 147: 2017-03-12 09:38:39 the killed daemon is /bin/pyfcgid: status=0x0 148: 2017-03-12 10:03:14 the killed daemon is /bin/pyfcgid: status=0x0 149: 2017-03-12 10:13:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 150: 2017-03-12 10:13:19 <00145> scanunit=manager str="Success loading anti-virus database." 151: 2017-03-12 10:26:30 the killed daemon is /bin/pyfcgid: status=0x0 152: 2017-03-12 11:24:03 the killed daemon is /bin/httpclid: status=0xf 153: 2017-03-12 11:26:02 the killed daemon is /bin/cw_wtpd: status=0x100 154: 2017-03-12 11:26:06 <00145> scanunit=manager str="Success loading anti-virus database." 155: 2017-03-12 11:56:39 the killed daemon is /bin/pyfcgid: status=0x0 156: 2017-03-12 12:14:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 157: 2017-03-12 12:14:20 <00145> scanunit=manager str="Success loading anti-virus database." 158: 2017-03-12 12:57:06 the killed daemon is /bin/pyfcgid: status=0x0 159: 2017-03-12 13:28:00 the killed daemon is /bin/pyfcgid: status=0x0 160: 2017-03-12 14:10:17 the killed daemon is /bin/httpclid: status=0xf 161: 2017-03-12 14:12:32 <00146> scanunit=manager str="Success loading anti-virus database." 162: 2017-03-12 14:17:36 the killed daemon is /bin/pyfcgid: status=0x0 163: 2017-03-12 14:56:19 scanunit=manager pid=146 str="AV database changed (1); restarting workers" 164: 2017-03-12 14:56:19 <00146> scanunit=manager str="Success loading anti-virus database." 165: 2017-03-12 15:30:09 the killed daemon is /bin/pyfcgid: status=0x0 166: 2017-03-12 16:56:18 scanunit=manager pid=146 str="AV database changed (1); restarting workers" 167: 2017-03-12 16:56:19 <00146> scanunit=manager str="Success loading anti-virus database." 168: 2017-03-12 17:20:15 <00145> scanunit=manager str="Success loading anti-virus database." 169: 2017-03-12 17:30:16 the killed daemon is /bin/pyfcgid: status=0x0 170: 2017-03-12 17:59:56 the killed daemon is /bin/pyfcgid: status=0x0 171: 2017-03-12 18:20:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 172: 2017-03-12 18:20:21 <00145> scanunit=manager str="Success loading anti-virus database." 173: 2017-03-12 19:24:12 the killed daemon is /bin/pyfcgid: status=0x0 174: 2017-03-12 20:20:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 175: 2017-03-12 20:20:23 <00145> scanunit=manager str="Success loading anti-virus database." 176: 2017-03-12 22:20:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 177: 2017-03-12 22:20:26 <00145> scanunit=manager str="Success loading anti-virus database." 178: 2017-03-13 00:20:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 179: 2017-03-13 00:20:23 <00145> scanunit=manager str="Success loading anti-virus database." 180: 2017-03-13 02:20:24 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 181: 2017-03-13 02:20:24 <00145> scanunit=manager str="Success loading anti-virus database." 182: 2017-03-13 04:20:32 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 183: 2017-03-13 04:20:32 <00145> scanunit=manager str="Success loading anti-virus database." 184: 2017-03-13 06:20:25 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 185: 2017-03-13 06:20:25 <00145> scanunit=manager str="Success loading anti-virus database." 186: 2017-03-13 08:20:44 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 187: 2017-03-13 08:20:44 <00145> scanunit=manager str="Success loading anti-virus database." 188: 2017-03-13 10:20:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 189: 2017-03-13 10:20:22 <00145> scanunit=manager str="Success loading anti-virus database." 190: 2017-03-13 11:01:19 the killed daemon is /bin/pyfcgid: status=0x0 191: 2017-03-13 11:13:19 the killed daemon is /bin/pyfcgid: status=0x0 192: 2017-03-13 11:44:35 the killed daemon is /bin/pyfcgid: status=0x0 193: 2017-03-13 12:08:57 the killed daemon is /bin/pyfcgid: status=0x0 194: 2017-03-13 12:20:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 195: 2017-03-13 12:20:21 <00145> scanunit=manager str="Success loading anti-virus database." 196: 2017-03-13 14:20:27 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 197: 2017-03-13 14:20:27 <00145> scanunit=manager str="Success loading anti-virus database." 198: 2017-03-13 16:20:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 199: 2017-03-13 16:20:20 <00145> scanunit=manager str="Success loading anti-virus database." 200: 2017-03-13 18:20:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 201: 2017-03-13 18:20:23 <00145> scanunit=manager str="Success loading anti-virus database." 202: 2017-03-13 20:20:29 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 203: 2017-03-13 20:20:29 <00145> scanunit=manager str="Success loading anti-virus database." 204: 2017-03-13 20:21:07 the killed daemon is /bin/pyfcgid: status=0x0 205: 2017-03-13 22:20:31 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 206: 2017-03-13 22:20:31 <00145> scanunit=manager str="Success loading anti-virus database." 207: 2017-03-14 00:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 208: 2017-03-14 00:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 209: 2017-03-14 02:21:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 210: 2017-03-14 02:21:23 <00145> scanunit=manager str="Success loading anti-virus database." 211: 2017-03-14 04:20:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 212: 2017-03-14 04:20:23 <00145> scanunit=manager str="Success loading anti-virus database." 213: 2017-03-14 06:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 214: 2017-03-14 06:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 215: 2017-03-14 08:20:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 216: 2017-03-14 08:20:18 <00145> scanunit=manager str="Success loading anti-virus database." 217: 2017-03-14 10:20:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 218: 2017-03-14 10:20:18 <00145> scanunit=manager str="Success loading anti-virus database." 219: 2017-03-14 11:39:33 the killed daemon is /bin/pyfcgid: status=0x0 220: 2017-03-14 12:00:52 the killed daemon is /bin/pyfcgid: status=0x0 221: 2017-03-14 12:20:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 222: 2017-03-14 12:20:21 <00145> scanunit=manager str="Success loading anti-virus database." 223: 2017-03-14 13:34:51 the killed daemon is /bin/pyfcgid: status=0x0 224: 2017-03-14 14:01:21 the killed daemon is /bin/pyfcgid: status=0x0 225: 2017-03-14 18:20:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 226: 2017-03-14 18:20:21 <00145> scanunit=manager str="Success loading anti-virus database." 227: 2017-03-14 20:20:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 228: 2017-03-14 20:20:26 <00145> scanunit=manager str="Success loading anti-virus database." 229: 2017-03-14 22:20:43 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 230: 2017-03-14 22:20:43 <00145> scanunit=manager str="Success loading anti-virus database." 231: 2017-03-15 00:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 232: 2017-03-15 00:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 233: 2017-03-15 02:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 234: 2017-03-15 02:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 235: 2017-03-15 04:20:32 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 236: 2017-03-15 04:20:32 <00145> scanunit=manager str="Success loading anti-virus database." 237: 2017-03-15 06:21:23 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 238: 2017-03-15 06:21:23 <00145> scanunit=manager str="Success loading anti-virus database." 239: 2017-03-15 08:21:42 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 240: 2017-03-15 08:21:42 <00145> scanunit=manager str="Success loading anti-virus database." 241: 2017-03-15 10:20:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 242: 2017-03-15 10:20:19 <00145> scanunit=manager str="Success loading anti-virus database." 243: 2017-03-15 12:20:18 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 244: 2017-03-15 12:20:18 <00145> scanunit=manager str="Success loading anti-virus database." 245: 2017-03-15 14:20:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 246: 2017-03-15 14:20:20 <00145> scanunit=manager str="Success loading anti-virus database." 247: 2017-03-15 16:20:25 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 248: 2017-03-15 16:20:25 <00145> scanunit=manager str="Success loading anti-virus database." 249: 2017-03-15 18:20:20 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 250: 2017-03-15 18:20:20 <00145> scanunit=manager str="Success loading anti-virus database." 251: 2017-03-15 20:20:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 252: 2017-03-15 20:20:21 <00145> scanunit=manager str="Success loading anti-virus database." 253: 2017-03-15 22:20:38 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 254: 2017-03-15 22:20:38 <00145> scanunit=manager str="Success loading anti-virus database." 255: 2017-03-16 00:20:26 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 256: 2017-03-16 00:20:26 <00145> scanunit=manager str="Success loading anti-virus database." 257: 2017-03-16 02:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 258: 2017-03-16 02:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 259: 2017-03-16 04:21:09 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 260: 2017-03-16 04:21:10 <00145> scanunit=manager str="Success loading anti-virus database." 261: 2017-03-16 06:20:28 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 262: 2017-03-16 06:20:28 <00145> scanunit=manager str="Success loading anti-virus database." 263: 2017-03-16 08:20:19 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 264: 2017-03-16 08:20:19 <00145> scanunit=manager str="Success loading anti-virus database." 265: 2017-03-16 10:20:22 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 266: 2017-03-16 10:20:22 <00145> scanunit=manager str="Success loading anti-virus database." 267: 2017-03-16 11:20:23 the killed daemon is /bin/pyfcgid: status=0x0 268: 2017-03-16 12:01:22 the killed daemon is /bin/pyfcgid: status=0x0 269: 2017-03-16 12:19:12 the killed daemon is /bin/pyfcgid: status=0x0 270: 2017-03-16 12:20:49 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 271: 2017-03-16 12:20:49 <00145> scanunit=manager str="Success loading anti-virus database." 272: 2017-03-16 12:52:02 <00145> scanunit=manager str="Success loading anti-virus database." 273: 2017-03-16 13:15:41 the killed daemon is /bin/pyfcgid: status=0x0 274: 2017-03-16 13:24:36 the killed daemon is /bin/pyfcgid: status=0x0 275: 2017-03-16 13:38:38 the killed daemon is /bin/pyfcgid: status=0x0 276: 2017-03-16 14:04:21 scanunit=manager pid=145 str="AV database changed (1); restarting workers" 277: 2017-03-16 14:04:21 <00145> scanunit=manager str="Success loading anti-virus database." 278: 2017-03-16 14:22:45 the killed daemon is /bin/pyfcgid: status=0x0 279: 2017-03-16 14:37:40 <00143> scanunit=manager str="Success loading anti-virus database." 280: 2017-03-16 15:13:40 the killed daemon is /bin/pyfcgid: status=0x0 281: 2017-03-16 16:29:15 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 282: 2017-03-16 16:29:15 <00143> scanunit=manager str="Success loading anti-virus database." 283: 2017-03-16 18:29:15 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 284: 2017-03-16 18:29:15 <00143> scanunit=manager str="Success loading anti-virus database." 285: 2017-03-16 20:29:16 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 286: 2017-03-16 20:29:17 <00143> scanunit=manager str="Success loading anti-virus database." 287: 2017-03-16 22:29:32 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 288: 2017-03-16 22:29:32 <00143> scanunit=manager str="Success loading anti-virus database." 289: 2017-03-17 00:29:18 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 290: 2017-03-17 00:29:18 <00143> scanunit=manager str="Success loading anti-virus database." 291: 2017-03-17 02:29:35 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 292: 2017-03-17 02:29:35 <00143> scanunit=manager str="Success loading anti-virus database." 293: 2017-03-17 04:29:23 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 294: 2017-03-17 04:29:23 <00143> scanunit=manager str="Success loading anti-virus database." 295: 2017-03-17 06:29:18 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 296: 2017-03-17 06:29:19 <00143> scanunit=manager str="Success loading anti-virus database." 297: 2017-03-17 08:29:26 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 298: 2017-03-17 08:29:26 <00143> scanunit=manager str="Success loading anti-virus database." 299: 2017-03-17 10:29:20 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 300: 2017-03-17 10:29:20 <00143> scanunit=manager str="Success loading anti-virus database." 301: 2017-03-17 12:29:26 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 302: 2017-03-17 12:29:26 <00143> scanunit=manager str="Success loading anti-virus database." 303: 2017-03-17 14:29:22 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 304: 2017-03-17 14:29:22 <00143> scanunit=manager str="Success loading anti-virus database." 305: 2017-03-17 16:29:16 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 306: 2017-03-17 16:29:17 <00143> scanunit=manager str="Success loading anti-virus database." 307: 2017-03-17 18:29:20 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 308: 2017-03-17 18:29:20 <00143> scanunit=manager str="Success loading anti-virus database." 309: 2017-03-17 20:29:17 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 310: 2017-03-17 20:29:17 <00143> scanunit=manager str="Success loading anti-virus database." 311: 2017-03-17 22:29:44 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 312: 2017-03-17 22:29:44 <00143> scanunit=manager str="Success loading anti-virus database." 313: 2017-03-18 00:29:23 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 314: 2017-03-18 00:29:23 <00143> scanunit=manager str="Success loading anti-virus database." 315: 2017-03-18 02:29:26 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 316: 2017-03-18 02:29:26 <00143> scanunit=manager str="Success loading anti-virus database." 317: 2017-03-18 04:29:16 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 318: 2017-03-18 04:29:17 <00143> scanunit=manager str="Success loading anti-virus database." 319: 2017-03-18 06:29:18 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 320: 2017-03-18 06:29:18 <00143> scanunit=manager str="Success loading anti-virus database." 321: 2017-03-18 08:29:25 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 322: 2017-03-18 08:29:25 <00143> scanunit=manager str="Success loading anti-virus database." 323: 2017-03-18 10:29:23 scanunit=manager pid=143 str="AV database changed (1); restarting workers" 324: 2017-03-18 10:29:24 <00143> scanunit=manager str="Success loading anti-virus database." 325: 2017-03-18 10:45:16 <00145> scanunit=manager str="Success loading anti-virus database."

[swmar]

i have upgraded the box to 5.4.4, and still we are getting the same behavior.

i have started a ping from the firewall to the gateway behind the wan1 interface, to the switch connected to the lan interface, and to the server which is connected directly to the lan interface.

i'm getting many ping drops. for sometimes you'll feel the status is stable on all interfaces, then it is starting to drop.

ping drop is repeated on all the interfaces.

could you please advise.

Best Regards,

[ede_pfau]

Hard to tell. Crashlog is inconclusive (at least to me). Apparently the reboot didn't help when you immediately see the login fail after the update.

I would open a ticket with Support and supply the info you've gathered. First thing they would have told you is to upgrade to v5.4.4...so you're there halfway.

[swmar]

the issue got resolved, it was not related to the firewall itself, as it was a kind of side effect due to another issue on the network.

[Taketoshi]

Hi, swmar.  I think I am facing the same problem as you did in 2017.  It would be very kind if you can tell me what kind of side effect was the cause, and how you fixed it.  

[Markus_M]

Hi Taketoshi

Better to create a new thread for it. Captive portal does not have a single way of fixing it as it involves many parts.

General flow should be similar to

• DNS for some FQDN, ideally HTTP unencrypted captive portal detection site

• HTTP connect to that IP

• FortiGate blocks it and redirects with HTTP response 302 or 303. The response contains the redirect URL.

• DNS for the redirect URL

• HTTP(S) connect to that IP (FAC) (with redirect link included HTTP parameters).

• Portal policy evaluation against the redirect parameters.

• display of the portal
  
  ↑This part is true for ALL captive portals with FortiGate and probably other products and implementations
  
  ↓ This is for social login with FortiAuthenticator, additionally

• FortiGate will send a radius access request

• selection of the social network provider

• DNS for the social network FQDN (can be multiple, CDN, other sites)

• HTTP connect to that social network provider

• login to the provider. The provider must have an "application" which contains a FortiAuthenticator configuration

• The FortiAuthenticator must contain the applications "key". The redirect links contain the exchanges of that info.

• Once authenticated FortiAuthenticator knows a "social user".

• The FortiGate will receive an Access Accept with the username and group for the social user (on FAC config it must be put into a specific socialblabla group)

Best regards,

Markus

[Taketoshi]

Hi Markus,

Thanks for your time and kindness.

I have fixed the problem just a few hours ago, being helped by Fortinet Support.
At the time I desperately posted a question on this thread, 
I had no prospect to be helped by Fortinet Support (both the local agent and Fortinet Suuport seemed very busy).
But Fortinet Support had contacted me, 
and we solved the problem.

Thanks again,

Taketoshi