Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
echacon
New Contributor II

apache service-specific error code 1 ems

Hello Guys, I upgraded EMS version 7.2.4 to 7.2.5, the installation finished correctly, when I go to run the console it does not work and gives the following error:
Failed to load URL https://localhost/with error ERR_CONNECTION_REFUSED (-102)

apache service does not start

It Specialist
It Specialist
6 REPLIES 6
AEK
SuperUser
SuperUser

AEK
Bearpark
New Contributor

I have the same issue. I am unable to start Apache Service even after running command 'net stop http'

AEK
SuperUser
SuperUser

Then you may need to check in the Apache log files. Or you can still open a ticket.

AEK
AEK
echacon
New Contributor II

Certificate and private key localhost:443:0 from C:/Program Files (x86)/Fortinet/FortiClientEMS/Apache24/conf/ssl.crt/FCTEMS1005092.1.cert and C:/Program Files (x86)/Fortinet/FortiClientEMS/Apache24/conf/ssl.key/FCTEMS1005092.1.cert.key do not match
AH00016: Configuration Failed

It Specialist
It Specialist
AEK

Good catch! I think this is sufficient cause to prevent Apache from starting.

However I can't find in the documentation how to change the certificate from other than the EMS GUI (which now is not working for you).

Hope some experienced member can help with this.

AEK
AEK
echacon
New Contributor II

The solution was given to me by fortinet, because it is a bug in version 7.2.5, they made me run a script to regenerate the certificate.

It Specialist
It Specialist
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors