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Mogli
New Contributor

almost all web-pages blocked

good day

since about an hour the fortigate blocks almost all internet sites. is it possible that an update in the dns filter is broken? we have 4 Fortigate 61E in different location in use. If I disable the DNS filter in the ipv4policy (LAN-WAN) everything works fine again.

4 REPLIES 4
acp
Staff
Staff

Hi 

Can you share the error ? Does FG to fortiguard was stable ?

kvimaladevi
Staff
Staff

Hi Mogli,

 

Please help us with the output of 

config sys dns
sh full

Also, please confirm if all the 4 Fortigates had the same issue at the same time? Could you confirm if they are connected to each other?

Regards,

Vimala

pgautam
Staff
Staff

 

Hi Mogli,

 

As per the detail shared by you after disabling the DNS filter, it started working in this case you need to check the Fortiguard connectivity status at the time of issue

exec ping service.fortiguard.net

exec ping update.fortiguard.net

exec ping guard.fortinet.net

dia debug rating

 

Regards

Priyanka

 

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parteeksharma

Hi Mogli,
As per the problem you mentioned, it seems to be matching the behavior in below link. Please check below link and try the workaround:

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Web-Page-Blocked-error-when-users-tr...

Regards,
Parteek

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