ZTNA does not work on macOS

[raffaeledp]

Hello everybody, 

I'm working in a ZTNA environment.

 we have a simple ZTNA Firewall Policy rule that is working perfectly for each single Windows user.

All the users (windows or macos) have the same tags. 

I have these tags too (I'm a macOS user):

when a macOS user tries to access ZTNA, we can see on Fortigate an error like this:

date=2024-10-09 time=16:14:43 id=7423779172176101376 itime="2024-10-09 16:14:43" euid=3 epid=101 dsteuid=3 dstepid=1053 logflag=3 logver=702101706 type="traffic" subtype="ztna" level="notice" action="deny" policyid=15 sessionid=10994158 srcip=xxx dstip=10.1.0.214 srcport=52177 dstport=3389 duration=19603 proto=6 sentbyte=10454368 rcvdbyte=31622617 logid=0005000024 service="RDP" app="RDP" appcat="unscanned" srcintfrole="wan" dstintfrole="lan" policytype="proxy-policy" eventtime=1728483282890140384 wanin=31622617 wanout=7184424 lanin=10454368 lanout=32300828 crscore=30 craction=131072 crlevel="high" poluuid="7f1a8a84-dfd7-51ee-4200-2edb944b93d3" srccountry="Italy" dstcountry="Reserved" srcintf="wan1" dstintf="internal" policyname="ZTNA to RDP" msg="Traffic denied because of failed to match a proxy-policy" threatwgts=30 threatcnts=1 threatlvls=3 threats=blocked-connection threattyps=blocked-connection tz="+0200" vip="ZTNA RDP" accessproxy="ZTNA RDP" gatewayid=1 proxyapptype="http" clientdevicemanageable="manageable" devid="FGT60FTK23099PH2" vd="root" dtime="2024-10-09 16:14:43" itime_t=1728483283 devname="ntd-fg"

This is happening after Forticlient EMS upgrade (7.2.5 build 1061). Is there any known issue for ZTNA and macOS?

[rahul_p1]

Hi,

Please refer to this article:- https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-ZTNA-traffic-denied-because-of-faile....

[raffaeledp · Accepted solution]

I solved the problem. The solution was to create manually the XML ZTNA configuration. I had to shift down the "gateways" tag, in order to be correctly recognized by the Forticlient on macOS.