ZTA is included in license but EMS won't let me use it

[Magdalena]

I want to switch from using the SSL-VPN to ZTNA but my FortiEMS says that i have 0 Zero Trust licenses.

I haven't used any as it shows in the EMS (0 of 0 used) and my EMS says that Zero Trust Access is included.

I am using FortiEMS 7.0.11.

Is it a problem with the version? Can i use version 7.4 on a windows machine or is it only available for linux?

[AEK]

Can you check on support portal if your license includes ZTNA and how many?

[Magdalena]

The support portal tells me that i have 150 ZTNA & CASB device licenses and 150 FortiClient ZTNA EPP & CASP device licenses which expire in 2 months so i should still be able to use them

[AEK]

If EMS doesn't reflect what is on support portal, then I think there may be an issue in communication between EMS and Fortinet licensing services.

Try check at firewall level if any outgoing traffic from EMS is blocked. If not then you will have to open a ticket.