What is this "installer" doing for 40+ minutes?

[Oscar_OSI]

I just ran the FortiClientInstaller for the VPN-only client, and it crawled for at least 40 minutes on a very good connection.

What is this thing doing, and why? I see no excuse for not simply posting a disk image.

[AEK]

For me it never took more than 5 minutes.

• Do you confirm you download the installer from fortinet.com?
• Which FCT version?
• Which OS?
• Is it the same on other PC?

You can try download the full installer from support.fortinet.com. You may need an active contract for that.

[Oscar_OSI]

Thanks for the reply.

• Yes, the installer was from Fortinet's site. Latest version as of yesterday.
• I don't know what FCT is.
• Mac OS, latest
• I have no other computer.

[sharmar]

Hello @Oscar_OSI ,

Please make sure you clear the browser cookies sometime that is causing the issue, You can use the following link to download for VPN only FCT, for me it was quick:

https://www.fortinet.com/support/product-downloads

[Oscar_OSI]

Thanks. I had never visited Fortinet's site before, and it was the installer that took forever; not a browser.

Also, that page is where I got the installer.

[vedinke1]

Linux mint has by default disabled unverified flatpaks so you can only see verified flatpaks which Spotify isn't. You can turn it on in setting but how are beginners supposed to know that...

[Oscar_OSI]

What does this have to do with the issue at hand?

[AEK]

Try download the full installer for MacOS from https://support.fortinet.com. You may need an active contract for that.

[Oscar_OSI]

Thanks. I don't see it anywhere there.

At this point, it's moot. The thing eventually finished. But wasting customers' time with an inept installer is not a good look for a software vendor, especially for this kind of software.

[AEK]

1. Open https://support.fortinet.com
2. Log-in with your company's mail that manages (or has access to) your Fortinet contract
3. On left pan, open menu Downloads > Firmware Images
4. Select Product: FortiClient
5. Open tab Download, then select Mac
6. Select the desired version, then download the desired package

Hope it helps.