What is the break fix procedure for FG-101F

[Siang4331]

Hi everyone, anyone can share if they know or theres a forum that i can look for for a break/fix procedure on above devices? 

[chauhans]

Hello @Siang4331 
Could you please elaborate more on your issue?

As the break-fix procedure for FG-101F depends on the specific issue that you are experiencing.
Thanks,

Shaleni

[Siang4331]

trying to replace a new device due to current one broke down, can't even config / console in

[kcheng]

Hi @Siang4331 

If you are replacing the faulty FortiGate with the same model, and if you do have the backup configuration, you can restore the configuration file into the new device:

https://docs.fortinet.com/document/fortigate/7.4.0/administration-guide/702257/configuration-backups...

[srajeswaran]

How to connect to console on Fortigate - https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-connect-to-the-FortiGate-console-po...

The port1/mgmt port on the factory reset/new device will have an ip address 192.168.1.99, you may connect a PC/laptop with an IP in 192.168.1.0/24 subnet to this port and access the device GUI https://192.168.1.99 (User: admin Pass: "empty/no-password"

[seshuganesh]

If you cant take access to the console, please raise support ticket.
they will check and proceed for RMA

[kjohri]

Hi Siang,

Please elaborate on what exactly are you looking to troubleshoot as there is no general document for  FG-101F and would depend on the technology that seems to be not working.

[Siang4331]

hi, as posted above same issue