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What is the break fix procedure for FG-101F
Hi everyone, anyone can share if they know or theres a forum that i can look for for a break/fix procedure on above devices?
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FortiGate
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Hello @Siang4331
Could you please elaborate more on your issue?
As the break-fix procedure for FG-101F depends on the specific issue that you are experiencing.
Thanks,
Shaleni
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trying to replace a new device due to current one broke down, can't even config / console in
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Hi @Siang4331
If you are replacing the faulty FortiGate with the same model, and if you do have the backup configuration, you can restore the configuration file into the new device:
Kayzie Cheng
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How to connect to console on Fortigate - https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-connect-to-the-FortiGate-console-po...
The port1/mgmt port on the factory reset/new device will have an ip address 192.168.1.99, you may connect a PC/laptop with an IP in 192.168.1.0/24 subnet to this port and access the device GUI https://192.168.1.99 (User: admin Pass: "empty/no-password"
Suraj
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If you cant take access to the console, please raise support ticket.
they will check and proceed for RMA
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Hi Siang,
Please elaborate on what exactly are you looking to troubleshoot as there is no general document for FG-101F and would depend on the technology that seems to be not working.
Kavya
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hi, as posted above same issue
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