Webrating Override is not applied

[chraebsli]

We have a web rating override for deepseek.com, which is working as it should. Now I added two additional ones for a different category, and now the override is not working. 

The url is overridden to security risk/ mal. website, and the category in the used web filter profile is blocked.

When opening this url again, even after some time, the url gets not blocked.

How acn this be fixed, so that the URL gets blocked as it should?

[Stephen_G]

Hello chraebsli,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Stephen_G]

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Thanks,

[Stephen_G]

Hi again chraebsli,

Have you consulted this article?: https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Web-Rating-Override-not-working/ta-p...

[chraebsli]

Hi, 

The article only describes how to allow a web category which is blocked, I try to do the opposite.

I try to block the website popflip.co.nz, because of spam and created a web filter override as malicious website. The web filter and DNS filter, used in the applied policy, both block the malicious website category. In the log, I don't find anything about the domain, just the IP it uses from Cloudflare.

The other override as Potentially Unwanted Program works fine with the same filters and policy. And no, changing category won't affect if it gets blocked or not.

DNS Filter	Policy
Web Rating Override	Web Filter

Am I missing a configuration step, which doesn't apply that filter override? What could still allow that domain?

Thank you and best regards,

Nicholas