Webpage access blocked

[christianhan]

I have a customer in Canada reporting that he can’t access to our website and he got this alert from Fortiguard.

It says "FortiGuard Intrusion Prevention - Access Blocked"
"You have tried to access a web page that is in violation of your Internet usage policy. Category : Phishing"

Our website is https://www.wavepia.com . Apparently your system is defining us as a threat or something which is not.

Please advise what we should do to regain our customer’s access to our website without your system blocking.

[abarushka]

Hello,

You may consider to contact FortiGuard team regarding web page classification by following the link below:

https://www.fortiguard.com/faq/wfratingsubmit

[funkylicious]

Another option other that the one @abarushka presented, quicker, is for the customer to override the category of the website https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-configure-web-rating-override-for-s... and put it in another one.

[hbac]

Hi @christianhan,

You can exempt the website using Static URL filter. Please refer to this article: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow...

Regards,