Web Filter/Static URL entries

[digeorge]

Hi there,

In FG100 (v7.0.12) Web Filter section I have a default web filter profile which is Flow Based, in which need to allow goodleap.com and all subdomains. In addition to the domain, I added a couple of wildcard URL filters with Allow/Enable recommended entries by the goodleap IT team. Still not working when form creation starts. It times out (https://origin.goodleap.com/loan-form/timeout) with a message:

Page not found!

Sorry, but the page you were looking for could not be found.

Any ideas how to allow/enable the form creating?

Thank you!

[msolanki]

Please check DNS and fortiguard connectivity . If DNS not resolving then it could be an issue also if FGT is not connected with Fortiguard .

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGuard-Web-Filtering-problems/ta...

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Troubleshooting-static-URL-filter-by-debug...

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGate-Static-URL-filter-actions-explai...

[mpeddalla]

Hello @digeorge   ,

Thank you for contacting the Fortinet Forum portal.

Along with the article suggested by my colleague earlier

-I would request to move the static url entry top of the url list and then change the url from allow to exempt and test.

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Using-a-static-URL-filter-feature-to-allow....

-Another thing to verify bypassing the firewall and checking if there are any re-directing url the site is expecting and making sure to allow them.

Best regards,

Manasa.

If you feel the above steps helped to resolve the issue mark the reply as solved so that other customers can get it easily while searching on similar scenarios.

[sakuraju]

Hello digeorge,

goodleap.com is categorized as IT-Business and I checked default web filter in 7.0.12. IT -Business is allowed.
I can't access https://origin.goodleap.com/loan-form/timeout externally too. Could you please confirm the url is correct?