Web Filter Not Working on New Firewall

[jallen64]

Just went from a 92D to a 201E Fortigate and had the Fortinet FortiConverter Service convert the config file from the 92D to the 201E and loaded it and the only thing that doesn't seem to be working right is the web/dns filtering.  I've compared the settings to two other firewalls I have in different locations and all seems to match.  Any ideas what could be wrong?  

[SecurityPlus]

What firmware version were you running on the 92D? What firmware version are you running on the 201E? How do you know that the filtering is not working on the 201E? What symptoms are you encountering?

[jallen64]

I'm running build 6.2.1 on both.  I finally just got Fortinet support to look at it and resolved the issue.  I know it wasn't working as I could access blocked sites but now it is resolved.

[nbctcp]

Can u ask support -What changed after fixed

So that if we encounter the same issue. We haven't to ask support anymore

[eray]

create a copy of the same profiles and apply them