Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
ida
New Contributor

Created on ‎02-16-2022 05:45 PM Edited on ‎02-17-2022 08:42 AM

Voicemail Mystery

Hi all,

This is a great mystery to me.

We noticed that...
1. When we transfer a call to an extension, the caller is able to leave a voicemail
2. When someone calls us and dials an extension, they would still go to the correct mailbox and hear the recording and a beep. However, after the beep, the phone would just time out in ~20 seconds then hang up. No voicemail was generated.

Does anyone has any insight how this would happen?

Thanks!

Labels:
1223
0 Kudos
2 REPLIES 2
AlexC-FTNT
Staff
Staff

Created on ‎02-16-2022 11:38 PM

It is a great mistery for us as well - trying to guess what product you are referring to. FortiPhone, FortiVoice, FortiGate, FortiADC... they could all be related to voice problems. Your post is tagged under "Customer Service" and not a specific product.


- Toss a 'Like' to your fixxer, oh Valley of Plenty! and chose the solution, too00oo -
1183
0 Kudos
ida
New Contributor
In response to AlexC-FTNT

Created on ‎02-17-2022 08:42 AM

Hi Alex,
Sorry about that! We are on an outdated system - FortiVoice 5.0. Thanks!
Ida

1178
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2024 Fortinet, Inc. All Rights Reserved.