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ida
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Created on ‎02-16-2022 05:45 PM Edited on ‎02-17-2022 08:42 AM

Voicemail Mystery

Hi all,

This is a great mystery to me.

We noticed that...
1. When we transfer a call to an extension, the caller is able to leave a voicemail
2. When someone calls us and dials an extension, they would still go to the correct mailbox and hear the recording and a beep. However, after the beep, the phone would just time out in ~20 seconds then hang up. No voicemail was generated.

Does anyone has any insight how this would happen?

Thanks!

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AlexC-FTNT
Staff
Staff

Created on ‎02-16-2022 11:38 PM

It is a great mistery for us as well - trying to guess what product you are referring to. FortiPhone, FortiVoice, FortiGate, FortiADC... they could all be related to voice problems. Your post is tagged under "Customer Service" and not a specific product.


- Toss a 'Like' to your fixxer, oh Valley of Plenty! and chose the solution, too00oo -
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ida
New Contributor
In response to AlexC-FTNT

Created on ‎02-17-2022 08:42 AM

Hi Alex,
Sorry about that! We are on an outdated system - FortiVoice 5.0. Thanks!
Ida

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