VoiP Packet Loss

[RolandBaumgaertner72]

Hello,

this is new, like for one week we have problems with voip in our central FG 300D cluster. From other offices with other FGs we didnt get any reports of problems while calling.

First we tried to route the traffic with another route and internet access but we got the same problems. Capturing with Wireshark the connections we didnt see any package loss but our provider sent us some package loss samples where there are like 8% package loss.

We didnt change anything in the FG policies so we really dont know what can cause the problem. Since we only have it on our central FW, it seems that the problem is there.

Any suggestions?

Thanks!

[BellamyDustin]

Here is some steps you can apply to troubleshoot this problem

1. Reboot Devices. Rebooting is a very simple technique yet people don't seem to do it right away. 
2. Monitor VoIP Packet Loss. 
3. Update/Upgrade Software. 
4. Replace old/damaged hardware. 
5. Apply QoS solution. 
6. Increase Network Bandwidth. 
7. Examine Physical Connections.

Thanks