Virus definitions not updating

[forti_fan]

Hi, On my fortigate 80c with firmware version 4.0 MR2 and a valid license the virus definition are not updating any more. On the dashboard it shows: AV Definitions 18.00509 (Updated 2013-04-23). I also tried these commands from the knowledgebase with no success: # exe ping update.fortiguard.net # diag test update info # dia deb en # dia deb app update 255 # exec update-now (Wait two minutes while the update completes before continuing) # dia deb reset # dia deb disable Help would be appreciated. Thanks!

[rwpatterson]

With the first command, did you get a valid response to the PING query?

[forti_fan]

Yes the service pingable:

 FGT80C3910603404 # exe ping update.fortiguard.net
 PING fds1.fortinet.com (209.66.81.150): 56 data bytes
 64 bytes from 209.66.81.150: icmp_seq=0 ttl=52 time=194.8 ms

[rwpatterson]

Are the indicators on the dashboard green?

[forti_fan]

Yes, the indicators are green (service is reachable).

[rwpatterson]

Have you tried to manually install the updates? (download from the support site and install via GUI)

[forti_fan]

I wanted to try that but i cannot find die updates on the support site.

[Dave_Hall]

Under Config/FortiGuard options: Under " AntiVirus and IPS Options" If Override server address is checked make sure the server at that address is still operating -- otherwise clear that check box. Click the " Update Now" button. Under " Web Filtering and Email Filtering Options" enable both cache boxes. Click the " Test Availability" button. If the above does not update the virus definitions then try changing the port (default is 53) to 8888. The attached pic is from my little 40C running 4.0 MR3 but should still apply to 4.0 MR2.

[forti_fan]

I have tried that but it changes nothing. Somewhere on the support site there was a link to the definition download. But i cannot find the download site any more.

[ede_pfau]

On http://support.fortinet.com, log in to your user account. On that page, go to " Downloads" (left column, 3rd entry, red font), then " FortiGuard Service Updates" . You can only download AV and IPS signature files for the registered unit(s).