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AEK
SuperUser
SuperUser

VerifyOTP failed during execution

Dear FAC admins

We have FortiAuthenticator 6.4.9.

We integrated it with MS OWA using this guide.

https://docs.fortinet.com/document/fortiauthenticator/6.6.0/fortiauthenticator-agent-for-microsoft-o...

 

But once we authenticate with OTP we get this error on the web page:

Unhandled 2FA Configuration Error: VerifyOTP failed during execution

 

Anyone idea?

AEK
AEK
3 REPLIES 3
ebilcari
Staff
Staff

To get more information check the REST API logs in FAC: https://fac/debug/rest_api/

Usually this may be a realm problem, try with the username in different format like: domain\username

- Emirjon
If you have found a solution, please like and accept it to make it easily accessible for others.
AEK

Hi Emirjon

Thanks for the feedback. Will try and advise.

AEK
AEK
AEK
SuperUser
SuperUser

The problem was in agent configuration, we used the wrong Rest API Key under FAC config section. Helped by TAC support.

AEK
AEK
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