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FKribs
New Contributor

VPN stuck at status 98%

We are running Windows Server 2012 R2. We have installed the most recent FortiNet client (vpn only), version 5.2.0.0591. We have configured an SSL-VPN connection. When we click on the " connect" button, the status progresses all the way to 98% and then hangs. We have disabled the windows firewall, do not have any anti virus software installed, no group policies are being applied, and no other applications are running when we attempt to make the VPN connection. Thanks for helping!
2 Solutions
denniswong34
New Contributor

Hi All,

 

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

 

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

View solution in original post

greylander

Hi,

I seem to be experiencing this problem, or very similar problem. 

 

Forticlient hangs at 98% while connecting.  But this only happen occasionally -- especially if the connect dropped for some reason and I try to connect again (possibly every time this happens).

 

I am able to get Forticlient to connect if I reboot my machine.  So maybe this is not the identical problem discussed here.  Sometimes it gives the "You already have an open SSL VPN connection" warning, but not always. Either way, it stops at 98%, after a minute or so, it just clears the login fields of the forticlient window as if nothing had ever happened.

 

Rebooting my machine "resets" something and makes connection possible.  But this is a frustrating workaround.  

 

Is there a process or service I should be able to restart that would have the same effect as rebooting?

View solution in original post

101 REPLIES 101
JulianDorl

Which OS are you running? Did you unselect IPv6 for the local and the VPN interface? Are you running a local firewall?
FKribs
New Contributor

We are running Windows Server 2012 R2 (64 bit). Yes, we unselected IPV6 for the LAN connection and it was already unselected for the VPN connection. Yes, we are running the Windows firewall, but if we disable it, the VPN client still hangs at 98%. We mentioned this before, but when we look at the " fortissl" network connection, it displays " Unavailable - device missing" .
bryanzim

Yes, this issue still persists for connecting from a Windows Server 2012 R2 x64 machine. I am running a Fortigate 60D with Firmware V5.2.1 Build 0618 and FortiClient V5.2.1.0605. This is a FortiClient issue as I can connect to the firewall from Windows 8.1 x64 using the same software. This still persists after reporting this issue over a year ago. Windows Server 10 is now in technical preview and still no resolution to this issue. It is very disappointing since I own several Fortinet units.
denniswong34
New Contributor

Hi All,

 

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

 

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

madeinark

denniswong34 wrote:

Hi All,

 

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

 

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

Nice find! Nothing else had worked. Thank you for posting!

FKribs

denniswong34 wrote:

Hi All,

 

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

 

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

 

We cant get this fix to work for Windows Server 2012 R2. Has anyone been able to get this to work Windows Server 2012 R2?

Dave_Hall
Honored Contributor

FKribs wrote:

We cant get this fix to work for Windows Server 2012 R2. Has anyone been able to get this to work Windows Server 2012 R2?

Keep in mind that all the fix does is go through the "interfaces" registry keys, cleaning them up (repairing or removing damaged entries).  Not sure what it does in the event of the "1024 ghost network interfaces" issue (as indicated in the linked post).  

 

 

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C
aleixsr

Dave Hall wrote:

FKribs wrote:

We cant get this fix to work for Windows Server 2012 R2. Has anyone been able to get this to work Windows Server 2012 R2?

Keep in mind that all the fix does is go through the "interfaces" registry keys, cleaning them up (repairing or removing damaged entries).  Not sure what it does in the event of the "1024 ghost network interfaces" issue (as indicated in the linked post).  

 

[attachImg]https://forum.fortinet.com/download.axd?file=0;117972&where=message&f=Reg-keys.gif[/attachImg]

 

Same error here, there is no way to make it work! Help please.

jtfinley

Dave Hall wrote:

FKribs wrote:

We cant get this fix to work for Windows Server 2012 R2. Has anyone been able to get this to work Windows Server 2012 R2?

We've had a couple users with this same problem.  counts to 98% and fails.  On the Fortigate it shows the user attempting to connect, but never receives an IP from the IP Pool.  Restarting the FortiClient SSL VPN Service on the LOCAL PC fixes it...for that time being.

NeilG

denniswong34 wrote:

Hi All,

 

I just fix it by apply this fix and re-install fortigate client.

https://skydrive.live.com/redir?resid=86BDD34D41D3E179!2065&authkey=!AAeyjPB4O4uVxek

 

You may find the detail from this forums. Hope this could help you all. Thanks.

https://supportforums.cisco.com/discussion/11682811/anyconnect-msi-installation-failed-windows-7

 

Dennis, you did catch the part about this being just the SSLVPN client, not the full Forticlient? The cisco link you provided regarding the ghost doesn't seem to apply as I am having this problem on systems that used to work and clean brand new systems - none of whom who are having the massive count of ghost connections.

 

I am glad that a full resinstall of the forticlient worked for you but for those of us using just the SSLVPN client are still scratching our heads.

 

-N

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