VPN pre-shared key

[#1]

Just wondering if anybody else experienced this: The only way I can get the pre-shared key to work is if I manually enter the pre-shared key into the FortiGate (copy and paste won' t work). I want a really complex randomly generated key and it takes a really long time to enter it in manually. I am able to copy and paste that same pre-shared key into the Forti-Client which saves some time. But I could save more time if I could copy and paste it into the FortiGate.

[#2]

I used uppercase, lowercase, and special characters in the pre-shared key and it worked OK when I typed them into the FortiGate. I' ll check to see the character set between the source and destination are the same to see if that caused problems with the copy-and-paste. It might save me some time if anybody can tell me what format Notepad (my source) uses and what format the FortiGate (my destination) uses.

[abelio]

Notepad alphabet and charset are windows configurable. Same thing the application terminal you use to access yor FTG, hyperterminal, SSH, whatever; i.e. hyperterminal has a conf setting to deal with more than 80 chars lines, if break line or not, these kind of things; I am not saying that it' s your situation, but you' re using long PSK with extended chars. Try a vpn test copy and pasting some shorter PSK with basic characters to see what' s happening

[#4]

Abelio, what Paul and I have seen is this scenario: -Create a random password in Notepad -Copy to Windows Clipboard -Paste into Fortinet Web GUI in IE or Firefox So it' s not a case of pasting into any type of terminal application, it' s simply copying and pasting from notepad to Internet Explorer or Firefox (I have seen this with both browsers so that would indicate it' s a FW GUI issue).

[#5]

FYI, this also happens with shorter passwords, say 10-16 characters.

[abelio]

Ok, sorry loorimar, i couldn' t reproduce the error you' ve described; I' ve used only Firefox (linux and ' vmwared' -windowsXP only)

[rwpatterson]

Use Wordpad. Notepad does some funny Windows crap to things....