VPN connection failed

[joaovramos]

Hello,

I'm having problems with VPN through FortiClient 7.0.1.0083.

On my machine I can't connect, showing the message below:

"VPN connection failed. Please check your configuration, network connection and pre-shared key then try connecting again. If the problem persists, contact your administrator for help."

Already in another station it connects, but there is no data traffic.

In other stations it works normally.

Can you help me?

Grateful.

[abarushka]

Hello,

In case SSL VPN/IPsec connection is not established I would recommend to debug SSL VPN/IPsec daemons:

SSL VPN

diagnose debug application sslvpn -1
diagnose debug enable

IPsec

diagnose debug application ike -1
diagnose debug enable

In case traffic is not flowing I would recommend to collect debug flow/traffic sniffer.
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connecti...

Debug output may contain private information and it is not recommended to share it on public forums.