We are trying to replace a 60B with a 60D. It appears that I am having a VPN issue. I have several VPN's and 6 of 8 are working. The most important VPN is not working. When I test the VPN it fails and the error in the fortigate log is PHase 1. I then did some reading on the CLI to execute debug and read that log and I expected to see a pre-shared key mismatch but I did not get one. Enclosed is the CLI log. It talks about a PAYLOAD-MALFORMED message. I could use some help.
I did change the IP addresses in the attachment. I called support and he took the config file from the 60b and copied and pasted the pre-shared key into the 60d and the tunnel came up. I then contacted the client again and the PSK we had on record was not the same that they had. So the lesson is verify your PSK.
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