VPN Phase 1 issue

[JoeBucar]

Hello,

We are trying to replace a 60B with a 60D.  It appears that I am having a VPN issue.  I have several VPN's and 6 of 8 are working.  The most important VPN is not working.  When I test the VPN it fails and the error in the fortigate log is PHase 1.  I then did some reading on the CLI to execute debug and read that log and I expected to see a pre-shared key mismatch but I did not get one. Enclosed is the CLI log.  It talks about a PAYLOAD-MALFORMED message. I could use some help.

Thanks,

Joe

[Shawn_W]

bump

[Christopher_McMullan]

From the debug:

ike 0:WAN2-UHCCAREA-Tunnel: created connection: 0x2492600 6 440.87.22.144->330.9.144.10:500.

Did you hide the first octet, or is the output as received?

440.x.x.x and 330.x.x.x are not valid IPs.

[JoeBucar]

Hello,

I did change the IP addresses in the attachment.  I called support and he took the config file from the 60b and copied and pasted the pre-shared key into the 60d and the tunnel came up.  I then contacted the client again and the PSK we had on record was not the same that they had.  So the lesson is verify your PSK.

Thank You,

Joe