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bekbek
New Contributor II

Created on ‎03-18-2024 08:19 AM

VPN Connection Problem After macOS 14.4 Upgrade

After upgrading my macOS to version 14.4, although I successfully establish a VPN connection with FortiClient, I cannot access the websites I need to reach. Before upgrading to version 14.4, it was working fine. The only change was the upgrade in version. Everyone around me who upgraded to version 14.4 is experiencing the same issue. How can I overcome this issue?

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10 REPLIES 10
ozkanaltas
Valued Contributor III

Created on ‎03-18-2024 08:35 AM

Hello @bekbek ,

 

Which version of FortiClient do you use? 

 

Is this problem happen on internal websites or all websites?

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
2326
bekbek
New Contributor II

Created on ‎03-18-2024 01:15 PM

FortiClient version 7.2.4.0850

I am only experiencing issues with internal sites; other sites work fine.

2299
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ozkanaltas
Valued Contributor III
In response to bekbek

Created on ‎03-18-2024 07:32 PM Edited on ‎03-18-2024 07:35 PM

Hello @bekbek ,

 

This is a bug. This bug affects FortiClient version 7.2.2 to 7.2.4. I don't know when this problem will be solved. If you want to get more information about the resolution date. You can open a ticket to support services.

 

921191After VPN is up, FortiClient (macOS) fails to access internal websites.

 

https://docs.fortinet.com/document/forticlient/7.2.4/macos-release-notes/124818/known-issues

 

Can you try to uninstall FortiClient and Install the 7.2.1 or below version of FortiClient?

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
2286
bekbek
New Contributor II
In response to ozkanaltas

Created on ‎03-21-2024 01:56 AM

Hello @ozkanaltas,

Thank you for your suggestion, but the issue persists even with older versions. It seems like I have no choice but to wait for a new FortiClient version. 

2198
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ozkanaltas
Valued Contributor III
In response to bekbek

Created on ‎03-21-2024 02:05 AM

Hello @bekbek , @omargobran ,

 

Can you try uninstalling with the FortiClient removal tool?  After that, can you reinstall any version of 7.0?

 

There may be residue left from the installations. This tool will clear them.

You can find this tool under the FortiClient download menu after logging in with your Fortinet support account.

If you have found a solution, please like and accept it to make it easily accessible to others.
NSE 4-5-6-7 OT Sec - ENT FW
If you have found a solution, please like and accept it to make it easily accessible to others.NSE 4-5-6-7 OT Sec - ENT FW
2192
Jakob-AHHG
Contributor II
In response to bekbek

Created on ‎03-21-2024 03:47 AM

I'm running 7.2.0.0655 on macOS 14.4 and don't seem to have any issues.

Jakob Peterhänsel,
IT System Admin,
Arp-Hansen Hotrel Group A/S, Copenhagen, DK
Jakob Peterhänsel,IT System Admin,Arp-Hansen Hotrel Group A/S, Copenhagen, DK
2179
0 Kudos
bekbek
New Contributor II
In response to Jakob-AHHG

Created on ‎03-21-2024 03:57 AM

How can I access version 7.2.0.0655 of FortiClient?

2176
0 Kudos
Jakob-AHHG
Contributor II
In response to bekbek

Created on ‎03-21-2024 04:05 AM Edited on ‎03-21-2024 04:05 AM

https://support.fortinet.com/Download/FirmwareImages.aspx

 

/ FortiClientMac/ Mac/ v7.00/ 7.2/ 7.2.0/

 

List it for me to download.

Jakob Peterhänsel,
IT System Admin,
Arp-Hansen Hotrel Group A/S, Copenhagen, DK
Jakob Peterhänsel,IT System Admin,Arp-Hansen Hotrel Group A/S, Copenhagen, DK
2169
bekbek
New Contributor II
In response to Jakob-AHHG

Created on ‎03-24-2024 03:47 PM

Unfortunately, I am unable to list it. Is it possible for me to reach version 7.2.0.0655 through another method?

1999
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