VPN Before Logon won't login to Windows, but connects to our VPN

[robert79]

I'm using Windows 10, FortiClient 5.6.2.1117 and have enabled VPN before logon.

Some of our users have an issue after entering their Windows username and password, and selecting their VPN Tunnel, it will say "Connecting to VPN" (see attached image), then come back to the Windows logon screen asking for the Windows username and password.

After re-entering the password, they are logged into windows, with the VPN tunnel already connected.  The issue isn't 100% reproducible, most of the time we are able to login and connect to VPN upon the first logon, without having to sign in twice.

Any help would be appreciated.  Thank you.

[nazrxn]

Hello, Robert!

How did you do that vpn tunnel and forticlient icon is shown on the logon screen?

Ive enabled vpn connection before login and have enabled save login and autostart

but i dont have this forticlient vpn menu on the windows login page

did you do it with the help of fortiauthenticator agent ?

Thanks!