VM trial license problem

[darad]

Hi,

I try to register with Evaluation VM license fortigate VM, but I can't do it via https and ssh. Below are logs and my findings. Can you help me? Ping to

FortiGate-VM64-KVM # execute ping guard.fortinet.net
PING guard.fortinet.net (12.34.97.71): 56 data bytes
64 bytes from 12.34.97.71: icmp_seq=0 ttl=52 time=107.7 ms
64 bytes from 12.34.97.71: icmp_seq=1 ttl=52 time=112.1 ms
^C
--- guard.fortinet.net ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 107.7/109.9/112.1 ms

FortiGate-VM64-KVM # execute ping service.fortiguard.net
PING guard.fortinet.net (12.34.97.71): 56 data bytes
64 bytes from 12.34.97.71: icmp_seq=0 ttl=52 time=107.6 ms
64 bytes from 12.34.97.71: icmp_seq=1 ttl=52 time=107.6 ms
--- guard.fortinet.net ping statistics ---
2 packets transmitted, 2 packets received, 0% packet loss
round-trip min/avg/max = 107.6/107.6/107.6 ms

FortiGate-VM64-KVM # execute ping update.fortiguard.net
PING fds1.fortinet.com (173.243.138.71): 56 data bytes
64 bytes from 173.243.138.71: icmp_seq=0 ttl=47 time=167.9 ms
64 bytes from 173.243.138.71: icmp_seq=1 ttl=47 time=169.7 ms
--- fds1.fortinet.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 167.9/168.8/169.7 ms

Requesting FortiCare Trial license, proxy:(null)
ssl_connect_fds[405]-Poll timeout
[207] __ssl_data_ctx_free: Done
[1108] ssl_free: Done
[199] __ssl_cert_ctx_free: Done
[1118] ssl_ctx_free: Done
upd_comm_connect_fds[476]-Failed SSL connect
upd_comm_connect_fds[457]-Trying FDS 209.40.106.61:443
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[497] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[517] ssl_ctx_use_builtin_store: Enable CRL checking.
[524] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[828] ssl_ctx_create_new: SSL CTX is created
[855] ssl_new: SSL object is created
[212] ssl_add_ftgd_hostname_check: Add hostname checking 'usupdate.fortiguard.net'...
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
[1063] ssl_connect: SSL_connect failes: error:0A000126:SSL routines::unexpected eof while reading
ssl_connect_fds[391]-Failed SSL connecting (5,0,Success)
[207] __ssl_data_ctx_free: Done
[1108] ssl_free: Done
[199] __ssl_cert_ctx_free: Done
[1118] ssl_ctx_free: Done
upd_comm_connect_fds[476]-Failed SSL connect
do_setup[337]-Failed setup
upd_daemon[2007]-Disabling remaining actions 12
do_update[680]-Starting scheduled UPDATE (not final retry)
__update_upd_comp_by_settings[491]-Disabling FLEN components.
__update_upd_comp_by_settings[495]-Disabling NIDSDB/ISDB/MUDB components.
__update_upd_comp_by_settings[499]-Disabling APPDB/IOTDB/OTDB components.
__update_upd_comp_by_settings[507]-Disabling AVEN components.
__update_upd_comp_by_settings[511]-Disabling AVDB/FLDB/MMDB components.
upd_fds_load_default_server6[1046]-Resolve and add fds usupdate.fortiguard.net ipv6 address failed.
upd_comm_connect_fds[457]-Trying FDS 12.34.97.16:443
[116] __ssl_cert_ctx_load: Added cert /etc/cert/factory/root_Fortinet_Factory.cer, root ca Fortinet_CA, idx 0 (default)
[497] ssl_ctx_use_builtin_store: Loaded Fortinet Trusted Certs
[517] ssl_ctx_use_builtin_store: Enable CRL checking.
[524] ssl_ctx_use_builtin_store: Enable OCSP Stapling.
[828] ssl_ctx_create_new: SSL CTX is created
[855] ssl_new: SSL object is created
[212] ssl_add_ftgd_hostname_check: Add hostname checking 'usupdate.fortiguard.net'...
__upd_peer_vfy[334]-Server certificate OK.
__upd_peer_vfy[334]-Server certificate OK.
[1063] ssl_connect: SSL_connect failes: error:0A000126:SSL routines::unexpected eof while reading
ssl_connect_fds[391]-Failed SSL connecting (5,0,Success)
[207] __ssl_data_ctx_free: Done
[1108] ssl_free: Done
[199] __ssl_cert_ctx_free: Done
[1118] ssl_ctx_free: Done

[darad]

It is Permanent trial mode for FortiGate-VM and it's probably not possible in that way

https://docs.fortinet.com/document/fortigate/7.4.7/administration-guide/441460