User onboarded to Forticlient EMS exceed to the license

[LB28]

Hi,

Would like to ask what will happen to our billing if the users onboarded exceed to our current subscription of 1000 users? Right now, we onboarded 1200 users. Does this might cause over-subscription and charge us for it?

[AEK]

Hi

No additional charge but I guess the remaining 200 clients will not run as expected, i.e.: probably no ZTNA, no telemetry, and they will probably not receive endpoint profile.

[LB28]

Hi AEK,

Do we have specific documentation available from Fortinet about this? 

Appreciate if there is. Thank you. 

[AEK · Accepted solution]

EMS sends you an email when you are running out of licenses. Additionally, a log entry is entered when a client is refused connection due to unavailable licenses.

I understand from it that you can't register more clients (devices) when you reach the max number of registered clients.

Ref:  https://docs.fortinet.com/document/forticlient/7.4.0/licensing-guide/715745/chromebook-licenses
The page is about Chromebook but I guess the bottom note is also applicable to other clients.

On the other hand, I may understand from your first post that you may have a user-based license, right? In that case I don't know, I'm only used to device-based licensing, and my above statement is regarding device-based, not user-based.

[LB28]

Thanks you AEK!

[fonolko1]

Yes I did, license normally worked on new server for over month. Stopped 10 days after EPP part of license expired... which should have no effect on licence because ZTNA licence is still active.