Urgent helps needed!! Unable to login

[#1]

Hi all, I have forgotten the fortigate admin password and unable to login. Info: fortigate 50A All helps appreciated

[Fireshield]

Password recovery must be from the console and can only be done within the first 2 minutes of the unit powering up (not reboot, full power down cycle). Do the following steps: - Power cycle the Fortigate - Connect via console and login with the following credentials: Username: maintainer Password: bcpbFGT-<serial number> - config system admin - set password <New Password Here> - end You should now have a new admin password. Good luck!

[rb400]

ORIGINAL: Fireshield Password recovery must be from the console and can only be done within the first 2 minutes of the unit powering up (not reboot, full power down cycle). Do the following steps: - Power cycle the Fortigate - Connect via console and login with the following credentials: Username: maintainer Password: bcpbFGT-<serial number> - config system admin - set password ...

Recently tried on a FGT 400, some points for those in a panic trying this for the first time: 1. Less than two minutes, this seems to include the boot time so be ready when you get the login prompt, enter " maintainer" immediately...no time to play. 2. password is bcpb<serial number> (no <>, on a cold boot the Serial Number is displayed on the console if you are in doubt. for example password = bcpbFGT4002329300399 I saw Serial Number: FGT4002329300399 during cold boot. 3. after " config system admin" , you must " edit admin" before the " set password."

[Paul_Dean]

Does anyone know if this is still the case? Is there any other way to reset the admin password? Thanks Paul

[AKrause]

Hi, this recovery method works fine! Had to accomplish it several times, thanks to the FortiManager special-character bug. :)

[#6]

Is that the issue with using " in the password or is there others?

[Paul_Dean]

Cool, thanks. Bit of a bummer though. Seems odd that they have an " admin users" category in System -> Admin -> Access Profile but you can' t change passwords of other users.

[#8]

I have try it on a fortigate 100A it doesn' t work... it seems the password is incorrect Have you got a solution to recover my password ?

[Fireshield]

Unless something has recently changed, this always works. If it isn' t working for you then you are either not starting from a cold boot (disconnecting power), using the serial number incorrectly (some have dashes and some don' t), or you' re taking too long. The password follows the syntax bcpb<full serial number> and it is case sensitive, with all letters in the serial number being caps.

[#10]

Unless something has recently changed, this always works. If it isn' t working for you then you are either not starting from a cold boot (disconnecting power), using the serial number incorrectly (some have dashes and some don' t), or you' re taking too long. The password follows the syntax bcpb<full serial number> and it is case sensitive, with all letters in the serial number being caps.

thanks, i have restart my fortigate with disconnecting power, i type several possibility : bcpbFGT-FG100A3806205245 bcpbFGT-3806205245 bcpbFGTFG100A3806205245 bcpb-FG100A3806205245 bcpbFG100A3806205245 When i press enter i have this error message: " the hashed password length is invalid. Login incorrect" I have a french version, i don' t know if it' s important ? (It' s a serial exemple not my serial)