Updating FFDB is disabled

[usednet]

We have some Fortigate 92D with FortiOS 6.2.12

When we are trying to manual update of ISDB (ffdb file) there is error code -85 and message about "Updating FFDB is disabled"

How can I fix this issue?

FortiGate  

[jintrah_FTNT]

Hi,

Is the device having any FortiGuard licenses?

Best regards,

Jin

[usednet]

No, it's haven't
But in earlier versions there are no problems with this

[jintrah_FTNT]

Are you sure the previous versions also had no licenses while being updated?

Best regards,

Jin

[usednet]

Yes. I'm completely sure.

I have 200+ devices with FortiOS 6.0.x and 6.2.x (also 6.4.x, 7.0.x, 7.2.x, and ALL other). All of them I perform pereodically manual update

[Igor4]

Which is the latest 6.2.x version that has not this bug? Thanks

[usednet]

Does anyone has solution for this problem?

We have numerous devices running FortiOS 6.2.x and we can't replace its immediately for new one.

How we can update ISDB on these devices?

Connect to ftp server 172.20.1.150 ...
Get other objects from ftp server OK.
upd_manual_misc[393]-Updating misc objects
doInstallUpdatePackage[1007]-Full obj found for FFDB003
doInstallUpdatePackage[1017]-Updating obj FFDB
installUpdateObject[342]-Step 1:Unpack obj 31, Total=1, cur=0
installUpdateObject[371]-Step 2:Prepare temp file for obj 31
installUpdObjRest[670]-Step 5:Backup /data2/ffdb_app->/tmp/update.backup
installUpdObjRest[684]-Step 6:Copy new object /tmp/updVPQmTd->/data2/ffdb_app
installUpdObjRest[764]-Step 7:Validate object
installUpdObjRest[788]-Step 8:Re-initialize using new obj file
installUpdObjRest[800]-Step 9:Delete backup /tmp/update.backup
doInstallUpdatePackage[1007]-Full obj found for FFDB006
doInstallUpdatePackage[1017]-Updating obj FFDB
installUpdateObject[342]-Step 1:Unpack obj 31, Total=1, cur=0
installUpdateObject[371]-Step 2:Prepare temp file for obj 31
installUpdateObject[434]-Failed validation of obj 31
doInstallUpdatePackage[1007]-Full obj found for FFDB004
doInstallUpdatePackage[1017]-Updating obj FFDB
installUpdateObject[342]-Step 1:Unpack obj 31, Total=1, cur=0
installUpdateObject[371]-Step 2:Prepare temp file for obj 31
installUpdateObject[434]-Failed validation of obj 31
doInstallUpdatePackage[1007]-Full obj found for FFDB005
doInstallUpdatePackage[1017]-Updating obj FFDB
installUpdateObject[342]-Step 1:Unpack obj 31, Total=1, cur=0
installUpdateObject[371]-Step 2:Prepare temp file for obj 31
installUpdateObject[434]-Failed validation of obj 31
__update_status[1208]-FFDB003 installed successfully
upd_status_save_status[143]-try to save on status file
upd_status_save_status[208]-Wrote status file
upd_manual_misc[425]-Update successful on (ffdbapp)
upd_cfg_extract_ffdb_version[736]-version=06002000FFDB00306-00007.04060-2502141626
upd_manual_misc[419]-Update failed on ffdb_low(31) (-6)
upd_manual_misc[419]-Update failed on ffdb_med(31) (-6)
upd_manual_misc[419]-Update failed on ffdb_high(31) (-6)
Command fail. Return code 49